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How to Cancel Pizza Express Club

Cancellation is straightforward and entirely online through your account settings. Your loyalty points are permanently lost upon deletion, though you can rejoin anytime.

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Quick Facts

Cancel online?
Yes
Pause option?
No
Refund policy
No refund applies. Pizza Express Club is a free loyalty programme with no charges.
After cancellation
Personal data, purchase history, and loyalty points are permanently deleted. Transaction records are retained for 6 years for UK tax compliance.

Cancellation Steps

Go directly to Pizza Express Club cancellation page

  1. Sign in to Pizza Express

    Go to pizzaexpress.com/account and log in with your membership email address.

  2. Go to Account Settings

    Click your profile icon in the top right and select 'Account Settings' from the menu.

  3. Click 'Delete Account'

    Scroll to the bottom and find the 'Delete Account' option, usually highlighted in red.

  4. Confirm deletion

    Click to confirm and verify your email. You'll receive a confirmation message when complete.

Tips & Things to Know

  • Redeem all loyalty points and birthday treats before cancelling, as they are permanently lost.
  • Account deletion may not remove you from marketing emails - unsubscribe separately on their website.
  • You can rejoin Pizza Express Club anytime without penalty using any email address.

Your Consumer Rights

  • Under the Consumer Rights Act 2015, you have rights regarding data removal and fair cancellation terms.

Frequently Asked Questions

Is there a cancellation fee?
No. Pizza Express Club is free with no membership or cancellation fees.
What happens to my loyalty points?
All points are permanently lost upon deletion. Redeem them before you cancel.
Will I stop receiving marketing emails?
No. Account deletion may not unsubscribe you. Manage email preferences separately on their website.
Can I rejoin after cancelling?
Yes. You can rejoin anytime with any email address and start earning rewards immediately.
How long does deletion take?
Your account is typically deleted immediately, though full processing may take up to 24 hours.

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