How to Cancel Permanent TSB
Permanent TSB is an Irish retail bank. Closing your account requires clearing the balance, redirecting payments, and contacting the bank by phone or visiting a branch.
Steps verified March 2026
Quick Facts
Cancel online?
No — phone/letter required
Pause option?
No
Refund policy
No closure fee. Balance must be zero and overdraft cleared.
After cancellation
Records retained for a minimum of 6 years per Irish regulations.
What to Watch Out For
- May offer alternative products during the closure process
Cancellation Steps
Go directly to Permanent TSB cancellation pageRedirect all payments
Move direct debits and salary payments to your new bank.
Clear the balance
Transfer funds out and ensure the balance is zero.
Contact PTSB
Call 0818 50 24 24 or visit a branch to close your account.
Get confirmation
Request written confirmation of closure.
Tips & Things to Know
- Use the Central Bank switching code for assistance.
- Download all statements and transaction history before closure.
- Allow pending transactions to clear before requesting closure.
Your Consumer Rights
- Under the EU Consumer Rights Directive, banks must process closures without unreasonable delay.
- The FSPO handles complaints about banking services in Ireland.
Frequently Asked Questions
Can I close my PTSB account online?
No. You need to call or visit a branch.
Is there a closure fee?
No fee on standard accounts.
How long does it take?
A few business days once conditions are met.
What is the switching code?
A Central Bank code that requires your old and new banks to help transfer your payments.
Can I close a joint account?
Both account holders must agree to close a joint account.