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How to Cancel Papara

Closing your Papara account is straightforward through the app. You must withdraw all funds and cancel any recurring payments first, then confirm closure online - no penalties apply.

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Quick Facts

Cancel online?
Yes
Pause option?
No
Refund policy
No fees apply. You must withdraw your full balance before closure.
After cancellation
Account data is permanently deleted upon closure. Anonymised records are retained for up to 6 years for regulatory compliance.

Cancellation Steps

Go directly to Papara cancellation page

  1. Sign in to the Papara app

    Open the Papara app and log in with your registered email and password.

  2. Go to Account Settings

    Tap the menu icon, select Settings, then find the 'Close Account' option.

  3. Withdraw your remaining balance

    Transfer all funds from your account before closure. You cannot close with a balance remaining.

  4. Cancel recurring payments and confirm closure

    Cancel any direct debits, then confirm account closure. You'll get a confirmation email within 24 hours.

Tips & Things to Know

  • Withdraw funds at least 24 hours before closing, as processing times may apply.
  • Update any linked services (subscriptions, employer payments) with an alternative payment method first.
  • Check if your bank charges fees for incoming transfers before withdrawing your balance.

Your Consumer Rights

  • Consumer Rights Act 2015 applies to UK users regarding account closure and service disputes.
  • Financial Conduct Authority (FCA) regulates Papara's UK financial services activities.

Frequently Asked Questions

Can I cancel my Papara account at any time?
Yes, at any time without notice or penalties. You must withdraw all funds and cancel recurring payments first.
Will I get a refund if I cancel Papara?
Papara is free to use, so no refunds apply. You must withdraw your account balance before closure.
What happens to my transaction history after closure?
Your data is permanently deleted. Papara retains anonymised records for up to 6 years for regulatory purposes only.
How long does account closure take?
Closure takes minutes in the app. You'll receive confirmation within 24 hours, full removal within 48 hours.
Can I reopen my Papara account after closing it?
Yes, you can sign up again anytime. Your previous transaction history will not be recoverable.

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