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How to Cancel The Ordinary Regimen

Cancellation is instant and takes under a minute through your online account. You can cancel individual products whilst keeping others active. Note: products already dispatched cannot be refunded.

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Beauty & Personal Care

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Quick Facts

Cancel online?
Yes
Pause option?
Yes
Refund policy
No refunds for dispatched products. Cancelling before checkout prevents charges for upcoming orders.
After cancellation
Your account, order history, saved addresses, and payment methods are retained indefinitely after cancellation. Request formal deletion to customer support to remove data.

Cancellation Steps

Go directly to The Ordinary Regimen cancellation page

  1. Sign in to your account

    Visit theordinary.com and log in with your email and password.

  2. Go to Subscriptions

    Click 'Account Settings' in the main menu, then select 'Active Subscriptions' to view all recurring orders.

  3. Select the product to cancel

    Find the specific product subscription you want to stop and click 'Cancel Subscription' next to it.

  4. Confirm cancellation

    Click 'Confirm Cancellation' to complete. You'll receive a confirmation email within minutes.

Tips & Things to Know

  • Check your dispatch date before cancelling - orders within 48 hours may still process and charge.
  • Use the pause option instead if you need a temporary break; you can suspend products for up to 90 days.
  • Cancel before checkout to avoid charges for upcoming deliveries.

Your Consumer Rights

  • UK: Consumer Rights Act 2015 grants a 14-day cancellation right from receipt of goods for distance purchases.
  • US: FTC regulations require transparent cancellation terms and prohibit charges without explicit informed consent.

Frequently Asked Questions

Can I cancel just one product or must I cancel everything?
You can cancel individual products independently. Each product is managed separately, so you can keep some active whilst cancelling others.
Will I get a refund if I cancel?
No refunds for dispatched products. However, cancelling before an order ships prevents charges for that delivery.
How long does cancellation take?
Cancellation is instant and takes less than a minute. You'll receive a confirmation email within minutes.
What happens to my account after cancellation?
Your account, addresses, payment methods, and order history remain permanently on file. You can reactivate subscriptions anytime.
What's the difference between pausing and cancelling?
Pausing suspends your subscription for up to 90 days whilst retaining your discount. Cancelling permanently ends it unless you reactivate manually.

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