How to Cancel Optus
Optus is Australia's second-largest telco. Cancellation requires contacting Optus by phone or chat. Contract plans may incur early termination fees, while month-to-month plans can be cancelled with 30 days notice.
Steps verified March 2026
Quick Facts
Monthly cost
£55.00/mo
£660.00/year
Cancel online?
No — phone/letter required
Pause option?
No
Notice period
30 days
Refund policy
Pro-rata credits for unused service on month-to-month plans. Contract plans may incur exit fees.
After cancellation
Account records retained per regulatory requirements. Number is released after cancellation.
What to Watch Out For
- Retention offers and counter-offers extend the cancellation call
- Cancellation not available through the app or website
Cancellation Steps
Go directly to Optus cancellation pageCheck your plan type
Log in to My Optus to see if you are on a contract or month-to-month plan.
Port your number
If keeping your number, initiate a port to your new provider first.
Contact Optus
Call 133 937 or use live chat to request cancellation.
Confirm and return equipment
Get written confirmation and return any leased equipment.
Tips & Things to Know
- Porting your number to a new provider automatically cancels the Optus service on that number.
- Check for device repayments remaining on your plan before cancelling.
- Optus retention team may offer discounts -- decide in advance whether you want to stay.
Your Consumer Rights
- Under the Australian Consumer Law (ACL), consumers have the right to cancel services with appropriate notice.
- The Telecommunications Industry Ombudsman (TIO) provides free dispute resolution.
Frequently Asked Questions
Can I cancel Optus online?
No. You need to call or chat with Optus to cancel.
Will I lose my phone number?
Port your number to a new provider before cancelling to keep it.
What if I have a device payment plan?
Remaining device repayments become due immediately upon cancellation.
How much notice do I need to give Optus?
30 days notice is required for most plans.
Can the TIO help if Optus refuses to cancel?
Yes. The Telecommunications Industry Ombudsman handles unresolved complaints.
Annual Cost
£660.00
per year for Optus
Cancelling saves you this every year