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How to Cancel Optus

Optus is Australia's second-largest telco. Cancellation requires contacting Optus by phone or chat. Contract plans may incur early termination fees, while month-to-month plans can be cancelled with 30 days notice.

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Steps verified

Quick Facts

Monthly cost
£55.00/mo
£660.00/year
Cancel online?
No — phone/letter required
Pause option?
No
Notice period
30 days
Refund policy
Pro-rata credits for unused service on month-to-month plans. Contract plans may incur exit fees.
After cancellation
Account records retained per regulatory requirements. Number is released after cancellation.

Cancellation Steps

Go directly to Optus cancellation page

  1. Check your plan type

    Log in to My Optus to see if you are on a contract or month-to-month plan.

  2. Port your number

    If keeping your number, initiate a port to your new provider first.

  3. Contact Optus

    Call 133 937 or use live chat to request cancellation.

  4. Confirm and return equipment

    Get written confirmation and return any leased equipment.

Tips & Things to Know

  • Porting your number to a new provider automatically cancels the Optus service on that number.
  • Check for device repayments remaining on your plan before cancelling.
  • Optus retention team may offer discounts -- decide in advance whether you want to stay.

Your Consumer Rights

  • Under the Australian Consumer Law (ACL), consumers have the right to cancel services with appropriate notice.
  • The Telecommunications Industry Ombudsman (TIO) provides free dispute resolution.

Frequently Asked Questions

Can I cancel Optus online?
No. You need to call or chat with Optus to cancel.
Will I lose my phone number?
Port your number to a new provider before cancelling to keep it.
What if I have a device payment plan?
Remaining device repayments become due immediately upon cancellation.
How much notice do I need to give Optus?
30 days notice is required for most plans.
Can the TIO help if Optus refuses to cancel?
Yes. The Telecommunications Industry Ombudsman handles unresolved complaints.

Related Cancellation Guides