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How to Cancel Now Broadband

Cancellation requires a phone call to NOW's team with 30 days' notice. You must return your NOW Hub router within 30 days or face non-return charges of £50 or more.

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Quick Facts

Cancel online?
No — phone/letter required
Pause option?
No
Refund policy
You receive a pro-rata refund for unused service, minus any early termination fees if within a contract period.
After cancellation
Account data is retained for up to 7 years for billing purposes. Broadband usage history is deleted after 12 months.

Cancellation Steps

Go directly to Now Broadband cancellation page

  1. Call NOW's cancellation team

    Phone 0800 759 1213 (8am-8pm weekdays, 9am-5pm weekends) with your account number from your bill or NOW app.

  2. Confirm cancellation and get end date

    Quote your account number and ask the representative to email or post written confirmation of your cancellation end date.

  3. Return your NOW Hub router

    Use the prepaid Royal Mail label provided to return your router with all cables within 30 days of cancellation.

  4. Verify disconnection and final charges

    Check your account after cancellation to confirm service has stopped and no unexpected charges appear.

Tips & Things to Know

  • Give 30 days' notice before your desired cancellation date - NOW strictly enforces this with no exceptions.
  • Keep proof of postage when returning your router using Royal Mail Special Delivery for tracking protection.
  • Ask for your return label to be emailed immediately rather than waiting for postal delivery to avoid delays.

Your Consumer Rights

  • Under the Consumer Rights Act 2015, NOW must provide clear cancellation information and ensure terms are fair and not misleading.
  • Ofcom regulations require clear cancellation procedures and charges; complaints can be escalated to Ofcom if breached.

Frequently Asked Questions

Can I cancel NOW Broadband online?
No. NOW only allows cancellation via phone call to 0800 759 1213. There is no online cancellation option.
What notice period do I need to give?
You must provide 30 days' notice before cancellation takes effect. Early termination fees may apply if you are within a contract.
What happens if I don't return the router?
NOW will charge you £50 or more for non-return. You must return the NOW Hub within 30 days using the prepaid label provided.
Will I get a refund?
You receive a pro-rata refund for unused service, less any early termination fees if within a contract period.
How long does cancellation take?
The phone call takes 10-15 minutes, but your service remains active for 30 days from when you call due to NOW's notice period.

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