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How to Cancel Natural History Museum Membership

Cancellation requires contacting the museum by phone or email with your membership number. You must separately cancel your direct debit with your bank, as the museum does not automatically stop payments.

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Quick Facts

Cancel online?
No — phone/letter required
Pause option?
No
Refund policy
No refunds issued. You forfeit the remaining balance when you cancel.
After cancellation
Membership records and contact information are retained for 6 years in line with UK tax and charity regulations.

Cancellation Steps

Go directly to Natural History Museum Membership cancellation page

  1. Find your membership number

    Check your membership card, welcome letter, or online account at nhm.ac.uk/membership.

  2. Contact Membership Services

    Email membership@nhm.ac.uk or call 020 7942 5000 with your membership number and cancellation request.

  3. Request written confirmation

    Ask for email confirmation including your cancellation date and membership end date. Keep this for your records.

  4. Cancel your direct debit

    Contact your bank to cancel the direct debit separately. The museum does not stop payments automatically.

Tips & Things to Know

  • You must cancel your direct debit with your bank separately to prevent unwanted charges.
  • Request written email confirmation as proof of cancellation for any future billing disputes.
  • General admission to the museum remains free even after membership cancellation.

Your Consumer Rights

  • Under the UK Consumer Rights Act 2015, you have protection for membership cancellations and distance contract standards.
  • If purchased online, you may have had a 14-day cooling-off period from purchase, though the museum may have claimed an exemption.

Frequently Asked Questions

Can I cancel my NHM membership at any time?
Yes. You can cancel anytime by contacting Membership Services, but no refunds are issued.
Will I get a refund if I cancel?
No. The Natural History Museum does not offer refunds when you cancel, regardless of timing.
Do I need to cancel my direct debit separately?
Yes. You must contact your bank to cancel the direct debit separately - the museum does not stop payments automatically.
What happens to my benefits after cancellation?
Your benefits continue until your membership expiry date. After that, you lose member-only access but can still visit free galleries.
How long does cancellation take?
Contacting the museum takes minutes, but allow 1-2 weeks for written confirmation. You can cancel your direct debit immediately with your bank.

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