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How to Cancel Nextcloud

Cancellation depends on your hosting type. If you use a third-party provider, cancel through their account settings. If you self-host, there is no subscription to cancel. Either way, download your data first.

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Quick Facts

Cancel online?
Yes
Pause option?
No
Refund policy
Refund policies vary by hosting provider. Check your provider's terms or contact support for details on refunds or credits.
After cancellation
Most hosting providers delete data within 30 days of cancellation. Download all files, calendars, and contacts before your subscription ends.

Cancellation Steps

Go directly to Nextcloud cancellation page

  1. Confirm your hosting type

    Check your Nextcloud login URL or signup email to determine if you use a third-party provider or self-host.

  2. Log in to your provider's dashboard

    Visit your hosting provider's website and sign in to your account (e.g. Hetzner, OwnCube, or Ionos).

  3. Find the cancellation option

    Navigate to billing or account settings and locate the subscription cancellation button or option.

  4. Download your data before cancelling

    Export all files, calendars, and contacts using Nextcloud's built-in tools before confirming cancellation.

Tips & Things to Know

  • Self-hosted Nextcloud is free and open source, so you can simply stop using it without cancelling anything.
  • Export your data through Nextcloud's Files, Calendar, and Contacts apps before your subscription ends.
  • You can migrate to self-hosting instead of cancelling to keep your data without paying a provider.

Your Consumer Rights

  • Under the Consumer Rights Act 2015, UK users have rights to fair cancellation and data protection.
  • Under the Digital Markets, Competition and Consumers Act 2024, cancellation must not be harder than sign-up.

Frequently Asked Questions

Do I need to cancel if I self-host Nextcloud?
No. Self-hosted Nextcloud is free and open source, so there is no subscription to cancel. You can stop using it anytime.
How do I find my hosting provider?
Check your Nextcloud login URL or signup email. A full list of official providers is at nextcloud.com/providers.
How do I export my data before cancelling?
Use the Files, Calendar, and Contacts apps to download or export your data. Many providers also offer export tools in account settings.
Can I switch to self-hosting instead of cancelling?
Yes. Export your data from your hosted account and import it into a self-hosted Nextcloud instance to keep everything.
What happens to my data after cancellation?
Most providers delete data after 30 days. Download everything before cancellation is finalised to prevent permanent loss.

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