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How to Cancel NatWest

NatWest accounts can be closed in branch, by phone, or via the Current Account Switch Service. All direct debits, standing orders, and your balance need to be moved before closure.

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Banking

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Quick Facts

Cancel online?
No — phone/letter required
Pause option?
No
Refund policy
No fees for standard current account closure. Overdraft must be cleared first.
After cancellation
Statements retained for 7 years per regulatory requirements.

Cancellation Steps

Go directly to NatWest cancellation page

  1. Set up your new bank account

    Open your new account before starting the switch process.

  2. Use CASS through your new bank

    Your new bank initiates the switch and handles moving payments across.

  3. Or call NatWest

    Phone 03457 888 444 to request account closure directly.

  4. Clear your balance and confirm

    Ensure zero balance, no pending transactions, and get written confirmation.

Tips & Things to Know

  • If you have a NatWest mortgage or loan, closing the current account does not affect those.
  • Joint account holders both need to agree to closure.
  • Digital banking access is removed once the account is fully closed.

Your Consumer Rights

  • Banks cannot unreasonably refuse to close your account under FCA rules
  • CASS guarantees your switch is completed within 7 working days
  • You are protected against losses during the switch by the Current Account Switch Guarantee

Frequently Asked Questions

Can I close my NatWest account online?
No, you must call 03457 888 444 or visit a branch. Using CASS via your new bank is easiest.
Does closing my current account affect my mortgage?
No, your NatWest mortgage or loans are separate products and unaffected.
Can one joint account holder close the account?
No, both joint account holders must agree to close the account.
How long does CASS take?
The Current Account Switch Service completes within 7 working days.
Do I get a final statement?
Yes, NatWest will issue a final statement confirming the account is closed.

Related Cancellation Guides