How to Cancel Nationwide
Nationwide is a building society offering current accounts, savings, and mortgages. You can close your account by phone, in branch, or using the Current Account Switch Service to move to another provider.
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Quick Facts
- Cancel online?
- No — phone/letter required
- Pause option?
- No
- Refund policy
- Remaining balance is returned to you. No closure fees for standard accounts.
- After cancellation
- Nationwide retains your records for 6 years after closure per regulatory requirements.
Cancellation Steps
Go directly to Nationwide cancellation pageSet up a new account
Open a current account elsewhere. Use CASS for automatic transfer of payments.
Move direct debits
Redirect all direct debits, standing orders, and salary payments to your new account.
Contact Nationwide
Call 0800 30 20 10 or visit a branch to request account closure.
Clear your balance
Transfer remaining funds and confirm the account is closed.
Tips & Things to Know
- Nationwide FlexDirect offers in-credit interest, so check you are not giving up a good rate.
- Use CASS for a hassle-free switch within 7 working days.
- Keep your membership number for future reference.
Your Consumer Rights
- Under FCA rules, Nationwide must process closure requests without unreasonable delay.
- CASS provides full protection and a guarantee if anything goes wrong during the switch.
Frequently Asked Questions
- Can I close my Nationwide account online?
- Not currently. You need to call or visit a branch.
- How long does Nationwide account closure take?
- Typically within 10 working days once all payments are cleared.
- Do I lose my Nationwide membership?
- Closing all accounts may end your building society membership.
- Can I keep my Nationwide savings but close the current account?
- Yes. Each account can be managed independently.
- Is there a fee to close a Nationwide account?
- No. Account closure is free.