How to Cancel Nando's Rewards
Nando's Rewards is a free loyalty programme that lets you earn Chilli Points on purchases at Nando's restaurants across the UK, Ireland, Australia, and New Zealand. You can delete your account at any time through the mobile app in just 3 minutes. The critical thing to know is that all unredeemed Chilli Points are permanently lost upon deletion, so you must cash them in before cancelling.
Steps verified
Quick Facts
- Cancel online?
- Yes
- Pause option?
- No
- Refund policy
- Nando's Rewards is a free programme with no membership fees, so there are no refunds. Any unredeemed Chilli Points are permanently forfeited upon account deletion and cannot be recovered.
- After cancellation
- Your account data is deleted from active systems after confirmation, but transaction records may be retained for up to 6 years for tax and legal compliance. Your personal information will not be used for marketing after deletion.
Cancellation Steps
Go directly to Nando's Rewards cancellation pageDownload and open the Nando's app and sign in
Get the Nando's app from Apple App Store or Google Play Store, then log in with your registered email and password. If you've forgotten your password, tap 'Forgot Password' and follow the email recovery steps.
Go to Account Settings
Tap the menu icon (three horizontal lines, usually bottom right or top left) and select 'Settings' or 'Account Settings' from the menu options.
Find and tap Delete Account
Scroll to the bottom of the Account Settings section and tap 'Delete Account', 'Close Account', or 'Remove Account'.
Check your Chilli Points balance before confirming
Review your current points total on the confirmation screen and consider returning to a Nando's restaurant to redeem them if you have any balance remaining.
Confirm permanent deletion
Tap 'Confirm Deletion' or 'Yes, Delete My Account' and re-enter your password when prompted to verify the request.
Tips & Things to Know
- Redeem all your Chilli Points at a Nando's restaurant before you delete your account, as any remaining points are permanently forfeited and cannot be recovered.
- Take a screenshot of your points balance before confirming deletion, as the confirmation screen may not always display it clearly.
- If you want to stop earning points temporarily, simply don't present your Nando's card at checkout instead of deleting your account entirely, since there's no pause option.
Your Consumer Rights
- Under the Consumer Rights Act 2015 (UK), you have the right to manage your personal data and cancel free services without penalty.
- Under Australian Consumer Law, you have the right to cancel free membership programmes and receive clear information about data handling practices.
Frequently Asked Questions
- Can I cancel my Nando's Rewards account online?
- Yes, you can delete your account entirely through the Nando's mobile app in about 3 minutes. The process is quick and can be completed at any time without notice period or restrictions.
- What happens to my Chilli Points when I delete my Nando's Rewards account?
- All your Chilli Points are permanently lost and cannot be transferred, converted to cash, or recovered after deletion. You must redeem any outstanding points before you confirm account deletion.
- Will my physical Nando's card still work after I delete my account?
- No, your card becomes inactive immediately and will no longer earn or redeem points. You can keep it as a souvenir, but it cannot be used at Nando's restaurants.
- Can I rejoin Nando's Rewards after deleting my account?
- Yes, you can create a new account at any time using the same or a different email address. However, your previous points, transaction history, and account information will not be restored.
- Is there a pause or suspension option for Nando's Rewards instead of deleting?
- No, Nando's Rewards does not offer pause or suspension features. You must choose between keeping your active account or deleting it permanently.