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How to Cancel Moonpig

Moonpig is a pay-per-card service with no recurring charges. You can disable reminder notifications or delete your account entirely from your account settings. Deletion is immediate and your data is permanently removed.

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Quick Facts

Cancel online?
Yes
Pause option?
No
Refund policy
No subscription fees apply. Refunds for delivered orders follow Moonpig's standard policy; undelivered orders may be refunded if cancelled before production.
After cancellation
Deletion permanently removes all personal data including saved designs, addresses, order history, and payment information. This cannot be recovered.

Cancellation Steps

Go directly to Moonpig cancellation page

  1. Sign in to Moonpig

    Go to moonpig.com and log in with your email and password.

  2. Go to Account Settings

    Click your profile icon and select 'Account Settings' or 'My Account'.

  3. Disable reminders or delete account

    Turn off notifications in Communication Preferences, or scroll to 'Delete Account' and click it.

  4. Confirm deletion

    Verify your decision via email link or password. Your account closes immediately.

Tips & Things to Know

  • You only pay for cards you order - no subscription charges exist. Just disable reminders if you prefer.
  • Download any saved card designs before deleting your account, as they cannot be recovered.
  • Deletion is irreversible. Your order history, addresses, and designs are permanently removed.

Your Consumer Rights

  • UK users are protected by the Consumer Rights Act 2015 regarding cancellation and refunds for faulty goods.
  • Australian users are protected by the Australian Consumer Law regarding consumer guarantees and refund rights.

Frequently Asked Questions

Is Moonpig a subscription service?
No. Moonpig is pay-per-card with no recurring charges or membership fees.
Can I disable reminders without deleting my account?
Yes. Toggle off notifications in Communication Preferences to keep your account active.
What happens to my saved designs when I delete my account?
All saved designs, addresses, and order history are permanently deleted and cannot be recovered.
Can I rejoin after deleting my account?
Yes, you can create a new account, but your previous data will not be accessible.
How long does account deletion take?
Deletion is immediate. You'll receive a confirmation email within a few minutes.

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