How to Cancel Monzo Flex
Monzo Flex lets you split purchases into instalments. To stop, pay off your outstanding balance and stop using Flex for new purchases.
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Quick Facts
- Cancel online?
- Yes
- Pause option?
- No
- Refund policy
- Pay off balance. No subscription fees.
- After cancellation
- Monzo account continues.
Cancellation Steps
Go directly to Monzo Flex cancellation pageOpen the Monzo app
Go to the Flex section.
Review outstanding balance
Check any remaining instalments.
Pay off early
Tap to pay off remaining balance.
Stop using Flex
Simply do not use Flex for future purchases.
Tips & Things to Know
- Flex is not a subscription — there is nothing to cancel.
- Pay off your balance to avoid interest after the free period.
- Free if paid within 3 months.
- Contact Monzo to disable Flex if you want to remove the option entirely.
Your Consumer Rights
- Consumer Credit Act 1974 applies.
- FCA regulated.
Frequently Asked Questions
- Is Flex a subscription?
- No, it is a credit feature.
- Interest?
- Free if paid within 3 months, then interest applies.
- Disable Flex?
- Contact Monzo support.
- Credit check?
- Soft check to enable, hard check for some purchases.
- Affects credit score?
- Yes, reported to credit agencies.