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How to Cancel Monzo Flex

Monzo Flex is not a subscription - you simply stop using it and pay off any remaining instalments. Access continues until you settle your outstanding balance, or interest applies after three months.

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Quick Facts

Cancel online?
Yes
Pause option?
No
Refund policy
No refunds apply. You must pay off your outstanding balance in full or interest will be charged.
After cancellation
Your Monzo account and transaction history persist after stopping Flex. Payment records and credit information are retained and reported to credit agencies.

Cancellation Steps

Go directly to Monzo Flex cancellation page

  1. Open the Monzo app

    Launch Monzo and navigate to the Flex section to view your active plans.

  2. Review your outstanding balance

    Check which instalments remain unpaid and their due dates to avoid interest.

  3. Pay off your balance in full

    Settle your outstanding Flex balance before the three-month free period expires.

  4. Stop using Flex for new purchases

    Simply do not select the Flex payment option when making purchases in the app.

Tips & Things to Know

  • Flex has no subscription fees or cancellation charges - you only pay interest on unpaid balances after three months.
  • Pay off all instalments before the free period ends to avoid interest charges at the standard credit rate.
  • Contact Monzo support to have Flex disabled entirely if you want to prevent accidental use.

Your Consumer Rights

  • The Consumer Rights Act 2015 provides protection for buy-now-pay-later credit agreements.
  • Monzo is regulated by the FCA and the Consumer Credit Act 1974 applies to Flex transactions.

Frequently Asked Questions

Is Monzo Flex a subscription?
No. Flex is a credit feature, not a subscription. You stop using it by not selecting Flex for new purchases and paying off your balance.
What happens if I don't pay within three months?
Interest will be charged at the applicable credit rate on any unpaid amount after the three-month free period ends.
Can I permanently disable Flex?
Yes. Contact Monzo support via in-app messaging and request that Flex be disabled on your account.
Does Flex affect my credit score?
Yes. Monzo reports your payment activity to credit agencies, which can impact your credit score.
Are there any fees for stopping Flex?
No. There are no subscription or cancellation fees. You only pay interest on outstanding balances after three months, if applicable.

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