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How to Cancel Monese

Closing Monese requires a few steps and must be done via the app. You must withdraw all funds and cancel any premium plan before closure can be processed.

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Quick Facts

Pricing (all plans)
Simple£0.00/mo
Classic£5.95/mo
Premium£14.95/mo
Highest tier = £71.40/year
Cancel online?
Yes
Pause option?
No
Refund policy
No refunds issued. Your full account balance must be withdrawn before closure.
After cancellation
Transaction records and statements are retained for 6 years per financial services regulations. After closure, you cannot access them via the app.

Cancellation Steps

Go directly to Monese cancellation page

  1. Transfer your balance

    Withdraw all remaining funds from your Monese account to another bank account.

  2. Cancel your premium plan

    Open Monese, tap Account > Plan, then select Cancel and confirm.

  3. Close your account

    Go to More > Account Settings > Close Account and review the closure notice.

  4. Confirm closure

    Follow the final prompts and confirm. Closure typically processes within a few days.

Tips & Things to Know

  • Cancel all direct debits and recurring payments before closing, or they will fail.
  • Download your transaction statements before closing - you won't access them after.
  • Ensure your balance is exactly zero; any remaining funds will block closure.

Your Consumer Rights

  • Under the Consumer Rights Act 2015, you have a 14-day cooling-off period from account opening.
  • Monese is FCA-regulated but as an e-money institution, FSCS deposit protection may not apply to your balance.

Frequently Asked Questions

Can I close my Monese account anytime?
Yes, but only once your balance is zero and there are no pending transactions.
How long does account closure take?
Typically processed within a few days after you confirm closure in the app.
Can I download my statements before closing?
Yes. Download all statements before closing - you won't be able to access them afterwards.
What happens to my direct debits after closure?
They will fail. Transfer all direct debits to another account before closing Monese.
Will I get a refund if I close mid-billing cycle?
No refunds are issued. You must withdraw your full balance before closure.

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