How to Cancel Mint Mobile
Mint Mobile is a prepaid wireless carrier owned by T-Mobile. Since plans are prepaid in 3, 6, or 12-month blocks, cancellation means not renewing. You can port your number out at any time.
Steps verified March 2026
Quick Facts
Monthly cost
£15.00/mo
£180.00/year
Cancel online?
Yes
Pause option?
No
Refund policy
Prepaid plans are non-refundable. Service continues until the prepaid period ends.
After cancellation
Account deactivated after plan expiry. Number released after 60 days.
Direct Debit & Billing Warnings
- Port your number out before your plan expires or you may lose it.
Cancellation Steps
Go directly to Mint Mobile cancellation pagePort your number out
Contact your new carrier to port your Mint number. Request your account number and transfer PIN from the Mint app.
Or let it expire
If you do not renew, service ends when your prepaid period expires.
Contact support if needed
Use in-app chat, call 1-800-683-7392, or email for help.
Tips & Things to Know
- Mint is prepaid so there are no contracts or ETFs.
- Port your number before your plan expires to keep it.
- Unused prepaid time is not refundable.
Your Consumer Rights
- FCC regulations protect wireless consumers.
- Prepaid plans are not subject to contract ETF rules.
Frequently Asked Questions
Is there a cancellation fee?
No, Mint is prepaid with no contracts or ETFs.
Can I get a refund?
No, prepaid plans are non-refundable.
How do I keep my number?
Port to a new carrier before your plan expires.
What happens when my plan expires?
Service stops and your number is released after 60 days.
Does Mint use T-Mobile's network?
Yes, Mint runs on T-Mobile's network.
Annual Cost
£180.00
per year for Mint Mobile
Cancelling saves you this every year