How to Cancel Metro Bank
Metro Bank prides itself on convenient banking with stores open 7 days a week. Account closure can be done in-store, by phone, or via the Current Account Switch Service.
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Quick Facts
- 0
- Cancel online?
- No — phone/letter required
- Pause option?
- No
- Refund policy
- Remaining balance paid out in-store or transferred to another account.
- After cancellation
- Account records retained for at least 6 years per FCA requirements.
Cancellation Steps
Go directly to Metro Bank cancellation pagePrepare a new account
Open an account with another bank to receive your funds and payments.
Visit a Metro Bank store
Go to any Metro Bank store with photo ID to request account closure in person.
Or use CASS
Your new bank can switch your account via CASS, closing Metro Bank automatically.
Or call Metro Bank
Call 0345 08 08 500 to request closure by phone.
Tips & Things to Know
- Metro Bank stores are open 7 days a week including early mornings and evenings.
- In-store closure can often be completed on the same day.
- Check the safe deposit box if you have one before closing.
Your Consumer Rights
- The Payment Accounts Regulations 2015 guarantee your right to switch or close your bank account.
- Metro Bank must not make closure harder than opening under the Digital Markets, Competition and Consumers Act 2024.
Frequently Asked Questions
- Can I close my Metro Bank account online?
- No. You need to visit a store, call, or use the switching service.
- How quickly can I close in-store?
- Same-day closure is often possible when visiting a Metro Bank store.
- Is there a fee to close my account?
- No. There is no charge for account closure.
- Are Metro Bank stores open at weekends?
- Yes. Metro Bank stores are typically open 7 days a week.
- What about my safe deposit box?
- You must empty your safe deposit box and return the key before account closure.