How to Cancel Merlin Annual Pass
Merlin Annual Pass gives access to Alton Towers, Thorpe Park, Legoland, and other Merlin attractions. Cancellation depends on whether you paid upfront or in monthly instalments via the Direct Debit scheme.
Steps verified March 2026
Quick Facts
Cancel online?
No — phone/letter required
Pause option?
No
Refund policy
Upfront passes are non-refundable. Monthly instalment passes can be cancelled at the end of the 12-month minimum term.
After cancellation
Account data retained per GDPR. Photos and memories may be deleted.
What to Watch Out For
- Monthly scheme has a 12-month minimum commitment.
Direct Debit & Billing Warnings
- Monthly instalment passes have a 12-month minimum. You cannot cancel before that.
Cancellation Steps
Go directly to Merlin Annual Pass cancellation pageCheck your pass type
Upfront passes expire automatically. Monthly instalment passes need active cancellation.
Log in to your Merlin account
Go to merlinannualpass.co.uk and sign in.
Contact Merlin Passholder Support
Email passholder.services@merlinentertainments.biz or call 01onal number.
Cancel Direct Debit
If on monthly payments, also cancel the Direct Debit with your bank.
Tips & Things to Know
- Upfront passes simply expire at the end of the 12 months.
- Monthly instalment passes auto-renew. Cancel before renewal date.
- Cancelling the Direct Debit alone may not formally cancel the pass.
Your Consumer Rights
- Consumer Rights Act 2015 governs the contract terms.
- Direct Debit Guarantee protects your payments.
Frequently Asked Questions
Can I cancel mid-year?
Upfront passes cannot be refunded. Monthly passes have a 12-month minimum.
What attractions are included?
Alton Towers, Thorpe Park, Legoland, Chessington, SEA LIFE, and more.
How do I cancel the Direct Debit?
Contact your bank to cancel the DD, but also notify Merlin.
Does it auto-renew?
Monthly instalment passes auto-renew unless cancelled.
Can I get a refund?
No refunds for upfront purchases or during the minimum term.
Annual Cost
£139.00
per year for Merlin Annual Pass
Cancelling saves you this every year