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How to Cancel Merlin Annual Pass

Merlin Annual Pass gives access to Alton Towers, Thorpe Park, Legoland, and other Merlin attractions. Cancellation depends on whether you paid upfront or in monthly instalments via the Direct Debit scheme.

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Quick Facts

Cancel online?
No — phone/letter required
Pause option?
No
Refund policy
Upfront passes are non-refundable. Monthly instalment passes can be cancelled at the end of the 12-month minimum term.
After cancellation
Account data retained per GDPR. Photos and memories may be deleted.

Cancellation Steps

Go directly to Merlin Annual Pass cancellation page

  1. Check your pass type

    Upfront passes expire automatically. Monthly instalment passes need active cancellation.

  2. Log in to your Merlin account

    Go to merlinannualpass.co.uk and sign in.

  3. Contact Merlin Passholder Support

    Email passholder.services@merlinentertainments.biz or call 01onal number.

  4. Cancel Direct Debit

    If on monthly payments, also cancel the Direct Debit with your bank.

Tips & Things to Know

  • Upfront passes simply expire at the end of the 12 months.
  • Monthly instalment passes auto-renew. Cancel before renewal date.
  • Cancelling the Direct Debit alone may not formally cancel the pass.

Your Consumer Rights

  • Consumer Rights Act 2015 governs the contract terms.
  • Direct Debit Guarantee protects your payments.

Frequently Asked Questions

Can I cancel mid-year?
Upfront passes cannot be refunded. Monthly passes have a 12-month minimum.
What attractions are included?
Alton Towers, Thorpe Park, Legoland, Chessington, SEA LIFE, and more.
How do I cancel the Direct Debit?
Contact your bank to cancel the DD, but also notify Merlin.
Does it auto-renew?
Monthly instalment passes auto-renew unless cancelled.
Can I get a refund?
No refunds for upfront purchases or during the minimum term.

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