How to Cancel Manual.co
You can cancel Manual.co online through your account settings without contacting support. Your access continues until the end of your current billing cycle, but you must cancel before your next dispatch date to avoid being charged.
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Quick Facts
- Monthly cost
- £15.00/mo
- £180.00/year
- Cancel online?
- Yes
- Pause option?
- Yes
- Refund policy
- No refunds for dispatched treatments. Cancel before dispatch to avoid next month's charge.
- After cancellation
- Medical records and prescription history are retained for 7 years under UK healthcare regulations. Account profile and payment data remain stored after cancellation unless you request deletion.
Cancellation Steps
Go directly to Manual.co cancellation pageSign in to Manual.co
Go to manual.co and log in with your email address and password.
Go to Account settings
Click your profile icon in the top right and select 'Account' from the dropdown menu.
Find your active treatment
Scroll to 'Active Treatments' and click on the treatment you want to cancel.
Confirm cancellation
Click 'Cancel Subscription' and confirm. You'll receive a confirmation email immediately.
Tips & Things to Know
- Cancel at least 2 - 3 days before your next dispatch date to avoid being charged.
- Use 'Pause Subscription' instead if you might resume within three months and want to avoid a doctor review.
- Your prescription stays valid after cancellation, so you can request one-off orders later.
Your Consumer Rights
- Consumer Rights Act 2015 - You have 14 days to cancel and request a refund for non-dispatched orders.
- CQC regulated - All prescribing doctors are registered with the General Medical Council (GMC).
Frequently Asked Questions
- Can I cancel Manual.co anytime?
- Yes. Manual.co has no minimum contract and you can cancel anytime through your account settings without a fee.
- Will I get a refund if I cancel?
- No refund for dispatched treatments. If you cancel before dispatch, you won't be charged next month. The 14-day cooling-off period may apply for new customers.
- Can I use my prescription after cancelling?
- Yes. Your Manual.co prescription remains valid and you can request one-off orders without an active subscription.
- How fast is cancellation processed?
- Cancellation is instant online with a confirmation email within minutes. You won't be charged if you cancel before the dispatch date.
- What's the difference between pausing and cancelling?
- Pausing suspends your subscription for up to three months without losing your doctor assessment. Cancelling ends it permanently and requires a new review to rejoin.