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How to Cancel Lycamobile

Cancelling Lycamobile is straightforward - no contract or notice period required. If keeping your number, request a PAC code; otherwise simply stop topping up. Unused credit is non-refundable.

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Quick Facts

Pricing (all plans)
Pay As You Go£0.00/mo
Monthly Bundle£5.00/mo
Unlimited£15.00/mo
Highest tier = £60.00/year
Cancel online?
Yes
Pause option?
No
Refund policy
Unused credit is non-refundable. Any remaining balance is forfeited upon cancellation.
After cancellation
Records are retained in accordance with Ofcom requirements for regulatory purposes.

Cancellation Steps

Go directly to Lycamobile cancellation page

  1. Request your PAC code

    Text PAC to 65075 and you'll receive your code within 60 seconds.

  2. Switch to your new provider

    Give the PAC code to your new network within 30 days to port your number.

  3. Disable auto top-up

    Turn off auto top-up in the Lycamobile app or online account if you have it active.

  4. Account closes automatically

    Your Lycamobile account closes once your number is ported or your balance expires.

Tips & Things to Know

  • Your PAC code expires in 30 days, so contact your new provider quickly.
  • Unused credit cannot be refunded, so check your balance before leaving.
  • If you don't want to keep your number, simply let your account sit unused until it expires.

Your Consumer Rights

  • Under the Consumer Rights Act 2015, Lycamobile must provide your PAC code within 60 seconds.
  • Ofcom regulates Lycamobile and enforces rules on number porting and fair cancellation practices.

Frequently Asked Questions

How do I get my PAC code?
Text PAC to 65075. You'll receive your code within 60 seconds.
Can I keep my phone number?
Yes. Use your PAC code to port to another network within 30 days of receiving it.
What happens to unused credit?
Unused credit is non-refundable and will be lost when you leave.
Is there a contract or cancellation fee?
No. Lycamobile is pay-as-you-go or rolling monthly with no contract.
How long does cancellation take?
Porting via PAC takes 2 - 3 working days. If not keeping your number, cancellation is immediate.

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