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How to Cancel Lush Subscription

Cancellation is simple and done entirely online through your account dashboard. Note that boxes already dispatched cannot be refunded, so cancel before your next dispatch date.

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Beauty & Personal Care

Steps verified

Quick Facts

Monthly cost
£25.00/mo
£300.00/year
Cancel online?
Yes
Pause option?
Yes
Refund policy
No refunds for dispatched boxes. Cancel before dispatch date to avoid charges for upcoming box.
After cancellation
Your account, order history, and payment information are retained indefinitely after cancellation. You can log back in anytime.

Cancellation Steps

Go directly to Lush Subscription cancellation page

  1. Sign in to your Lush account

    Visit lush.com/account and log in with your email and password.

  2. Go to Subscriptions

    Click 'Account Settings' in the menu, then select 'Subscriptions' from the options.

  3. Select your active subscription

    Click on the subscription box you want to cancel to view details and dispatch date.

  4. Click 'Cancel Subscription'

    Find the cancel button on the details page and confirm to stop future charges.

Tips & Things to Know

  • Cancel at least 2-3 days before your next dispatch date to avoid being charged for the upcoming box.
  • Use 'Pause Subscription' instead if you want a temporary break without losing your preferences.
  • Check your 'Next Dispatch Date' before cancelling to ensure you won't be charged for a box in transit.

Your Consumer Rights

  • UK users: The Consumer Rights Act 2015 requires cancellation to be as easy as signup.
  • US users: ROSCA requires a simple, straightforward cancellation mechanism easily accessible to consumers.

Frequently Asked Questions

Can I cancel Lush Subscription anytime?
Yes, cancel anytime without penalty. However, boxes already dispatched cannot be cancelled or refunded.
Will I get a refund if I cancel?
No refunds for dispatched boxes. If you cancel before dispatch, you won't be charged for the upcoming box.
What's the difference between pausing and cancelling?
Pausing temporarily stops charges and lets you reactivate later. Cancelling ends the subscription permanently.
Is my account data deleted after cancellation?
No. Your account, order history, and payment details are retained. You can rejoin anytime.
Can I cancel just one month?
No. Use 'Pause Subscription' to skip a month, or contact customer support for assistance.

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