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How to Cancel Luna Cloud Gaming

Cancelling Luna requires you to cancel Luna+ and any premium game channels independently - cancelling one does not cancel the others. Access continues until the end of your billing period.

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Quick Facts

Monthly cost
£9.99/mo
£119.88/year
Cancel online?
Yes
Pause option?
No
Refund policy
No refunds issued. Access continues until the end of your current billing cycle.
After cancellation
Game saves, wishlist, and achievements are permanently stored in your Amazon account after cancellation and available if you rejoin.

Cancellation Steps

Go directly to Luna Cloud Gaming cancellation page

  1. Sign in to Amazon Luna settings

    Visit amazon.com/luna/settings and log in with your Amazon account credentials.

  2. Find your subscriptions

    Locate Luna+ and any premium game channels (like Ubisoft+) in the subscriptions section.

  3. Cancel Luna+ and each channel

    Click Cancel next to Luna+ and each premium channel separately, then confirm each cancellation.

  4. Verify cancellation

    Refresh the page to confirm no active subscriptions remain. Check your email for confirmation.

Tips & Things to Know

  • Luna+ and game channels are separate subscriptions - you must cancel each one individually or you'll keep being charged.
  • Your access continues until the end of your current billing cycle, even after cancellation.
  • Your game saves, wishlist, and achievements stay in your Amazon account indefinitely after cancellation.

Your Consumer Rights

  • UK users have a 14-day cooling-off period under the Consumer Rights Act 2015 for full refunds from purchase date.
  • Canadian users should check provincial consumer protection laws for additional cancellation and refund rights.

Frequently Asked Questions

Do I need to cancel Luna+ and game channels separately?
Yes. Luna+ and premium game channels are separate subscriptions. Cancelling Luna+ does not cancel your game channels.
Can I cancel Luna anytime without penalties?
Yes. You can cancel anytime with no fees. Cancellation is immediate, but access continues until your billing period ends.
Will I get a refund if I cancel early?
No. Amazon Luna does not issue refunds for unused time. You keep access until the end of your billing cycle.
What happens to my game saves after cancellation?
Your game saves, wishlist, and achievements are permanently stored in your Amazon account and available if you rejoin later.
How long does cancellation take?
Cancellation is instant when confirmed. You'll receive a confirmation email within minutes. Access ends at your next billing date.

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