How to Cancel London Zoo ZSL
ZSL membership provides unlimited entry to London Zoo and Whipsnade Zoo. Cancel by contacting ZSL membership services directly.
Steps verified March 2026
Quick Facts
Cancel online?
No — phone/letter required
Pause option?
No
Refund policy
14-day cooling-off period for full refund. No refunds after 14 days.
After cancellation
Membership data retained per ZSL privacy policy.
Cancellation Steps
Go directly to London Zoo ZSL cancellation pageContact ZSL Membership
Call 0344 225 1826 or email membership@zsl.org.
Request cancellation
Provide your membership number and request cancellation of your membership and direct debit.
Cancel direct debit
Ask ZSL to cancel your direct debit and also contact your bank to cancel it.
Receive confirmation
Request email confirmation of your cancellation.
Tips & Things to Know
- Annual memberships are non-refundable after 14 days.
- If paying by direct debit, cancel with both ZSL and your bank.
- Your membership card will be deactivated at the end of your membership period.
Your Consumer Rights
- UK Consumer Rights Act 2015 applies.
- 14-day cooling-off period under Consumer Contracts Regulations.
Frequently Asked Questions
Can I cancel online?
No, you need to call or email ZSL membership services.
Is my membership refundable?
Only within the 14-day cooling-off period from purchase or renewal.
Does membership cover both zoos?
Yes, ZSL membership covers London Zoo and Whipsnade Zoo.
Can I transfer my membership?
No, ZSL memberships are non-transferable.
Annual Cost
£99.00
per year for London Zoo ZSL
Cancelling saves you this every year