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How to Cancel London Zoo ZSL

ZSL membership cancellation requires contacting their team directly - there is no online option. You have a 14-day cooling-off period for a full refund, but after that, cancellations are non-refundable.

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Quick Facts

0
Cancel online?
No — phone/letter required
Pause option?
No
Refund policy
Full refund within 14 days of purchase or renewal. No refunds after 14 days. Membership is non-refundable after the cooling-off period.
After cancellation
ZSL retains membership data according to their privacy policy.

Cancellation Steps

Go directly to London Zoo ZSL cancellation page

  1. Contact ZSL Membership

    Call 0344 225 1826 or email membership@zsl.org with your membership number.

  2. Request cancellation

    Tell them you wish to cancel your membership and any associated direct debit.

  3. Cancel your direct debit

    Also contact your bank to cancel the direct debit instruction to ZSL.

  4. Get confirmation email

    Ask ZSL to send you written confirmation of the cancellation date.

Tips & Things to Know

  • Act within 14 days of purchase or renewal if you want a full refund.
  • Cancel with both ZSL and your bank to ensure payments stop completely.
  • Request written confirmation so you have proof of cancellation.

Your Consumer Rights

  • Under the Consumer Contracts Regulations 2013, you have a 14-day cooling-off period from purchase for a full refund.
  • The Consumer Rights Act 2015 requires ZSL to provide clear cancellation terms at the point of purchase.

Frequently Asked Questions

Can I cancel my ZSL membership online?
No. You must contact ZSL by phone or email to cancel.
Will I get a refund if I cancel?
Yes, within 14 days of purchase or renewal. After 14 days, no refunds are given.
Does ZSL membership cover both zoos?
Yes, membership includes unlimited entry to both London Zoo and Whipsnade Zoo.
Can I pause my membership instead of cancelling?
ZSL does not offer a pause option. You must cancel or continue paying.
What happens if I cancel mid-year?
After the 14-day cooling-off period, cancellations are non-refundable. Your access ends at the end of your membership period.

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