How to Cancel LloydsPharmacy Online Doctor
LloydsPharmacy Online Doctor offers prescription treatments on subscription for conditions like hair loss, erectile dysfunction, and contraception. Cancellation requires contacting their support team.
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Quick Facts
- Monthly cost
- £20.00/mo
- £240.00/year
- Cancel online?
- No — phone/letter required
- Pause option?
- No
- Refund policy
- No refund for prescriptions already dispensed. Cancel before the next renewal.
- After cancellation
- Medical records retained as required by healthcare regulations.
Cancellation Steps
Go directly to LloydsPharmacy Online Doctor cancellation pageLog into your account
Go to onlinedoctor.lloydspharmacy.com and check your active subscriptions.
Contact customer services
Email customerservices@onlinedoctor.lloydspharmacy.com or call 020 7043 0716.
Request cancellation
Ask to cancel your subscription and stop future deliveries.
Confirm
You will receive email confirmation of the cancellation.
Tips & Things to Know
- Cancel before the next dispatch date to avoid being charged.
- Speak to a GP before stopping any ongoing medical treatment.
- Keep any remaining medication and follow the prescribed course.
Your Consumer Rights
- Medical products have limited return rights for safety reasons.
- LloydsPharmacy must not make cancellation harder than sign-up under the Digital Markets, Competition and Consumers Act 2024.
Frequently Asked Questions
- Can I cancel online?
- Not self-service. You need to email or call to cancel.
- Is it safe to stop my treatment?
- Consult a doctor before stopping any prescribed medication.
- Will I get a refund?
- No refund for prescriptions already dispensed or dispatched.
- How do I change my prescription?
- Contact the online doctor service to discuss changes to your treatment.
- Are consultations included?
- Yes. Online consultations are included with subscription treatments.