Let Me Cancel
BrowseCountriesToolsBlog
Submit a service
Koodo Canada logo

How to Cancel Koodo Canada

Cancellation requires calling Koodo customer service - there is no online option. You must pay any remaining device financing (Tab) in full before your account closes, though new customers have 15 days to cancel without early termination fees.

Moderate
Telecoms

Steps verified

Quick Facts

Cancel online?
No — phone/letter required
Pause option?
No
Refund policy
No refunds issued. You must pay any outstanding Tab balance and usage charges up to your cancellation date.
After cancellation
Koodo retains account records and billing history for 7 years for tax compliance. You can request data access or deletion under PIPEDA by contacting Koodo's privacy team.

Cancellation Steps

Go directly to Koodo Canada cancellation page

  1. Gather your account details

    Log into koodomobile.com or the app and note your account number, phone number, Tab balance, and contract end date.

  2. Call Koodo customer service

    Dial *611 from your Koodo phone or 1-866-995-6636. Hours: Mon-Fri 8 AM-9 PM ET, Sat-Sun 10 AM-6 PM ET.

  3. Request cancellation and verify your identity

    Provide your account number, phone number, full name, and date of birth. The representative will review your Tab balance and outstanding charges.

  4. Pay your Tab balance and confirm end date

    Pay any remaining device financing in full by card, debit, or bank account. Request your Porting Authorisation Code if keeping your number, or confirm your final service date.

Tips & Things to Know

  • Port your number within 90 days of cancellation or you will permanently lose it.
  • Pay off your Tab early by calling ahead for the exact payoff amount to avoid unexpected final charges.
  • Request a reference number and representative's name for proof of cancellation if billing disputes arise.

Your Consumer Rights

  • The CRTC Wireless Code establishes consumer rights for wireless services in Canada, including rules on billing, contracts, and cancellation.
  • PIPEDA (Personal Information Protection and Electronic Documents Act) governs Koodo's use of your personal data; you have the right to request access or deletion.

Frequently Asked Questions

Can I cancel Koodo without early termination fees?
Yes. Koodo postpaid plans have no long-term contract. Within 15 days as a new customer, early termination fees are waived. However, you must pay any remaining Tab balance upon cancellation.
What is Koodo Tab and do I have to pay it?
Tab is device financing spread over 12-24 months. Yes, you must pay the full remaining balance when you cancel - you cannot continue payments after closure.
Will I get a refund when I cancel?
No. Koodo does not issue refunds. You receive a final bill for usage charges and Tab balance; advance credits apply to that bill only.
How do I keep my phone number?
Request a Porting Authorisation Code (PAC) during your cancellation call and give it immediately to your new provider. Porting takes 1-3 business days. After 90 days, your number will be reassigned.
How long does Koodo cancellation take?
The call typically takes 10-20 minutes. Your service ends on the last day of your billing cycle (1-30 days away). Confirm the exact date with the representative.

Related Cancellation Guides