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How to Cancel Koodo

Cancelling Koodo requires a phone call - there is no online option. Your remaining device financing balance (Tab) becomes due in full immediately upon cancellation.

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Quick Facts

Cancel online?
No — phone/letter required
Pause option?
No
Refund policy
No refunds for unused billing cycle portions. Final bill includes charges through cancellation date plus any remaining Tab balance.
After cancellation
Koodo retains account records for 7 years as required by Canadian telecommunications regulations. Personal data is handled per Telus's privacy policy.

Cancellation Steps

Go directly to Koodo cancellation page

  1. Check your Tab balance

    Open the Koodo app, go to Account > Tab, and note your remaining balance. This amount is due in full when you cancel.

  2. Port your number (optional)

    Contact your new carrier to initiate a number port. Your Koodo line auto-cancels within 24-48 hours without a separate call.

  3. Call Koodo customer service

    Dial 1-866-995-6636 with your phone number, account PIN, and Tab balance ready for verification.

  4. Confirm cancellation and final bill

    Confirm your disconnection date. Your final bill, including any Tab balance, arrives within 7-10 business days.

Tips & Things to Know

  • Port your number to a new carrier first - this auto-cancels your Koodo line without a phone call.
  • Your Tab balance is due in full immediately, not prorated. Pay it before cancelling to avoid a large final charge.
  • Call during business hours (Mon-Fri 8 AM-9 PM ET, Sat-Sun 9 AM-8 PM ET) and have your account PIN ready.

Your Consumer Rights

  • CRTC Wireless Code of Conduct protects your rights regarding billing, service quality, and cancellation practices.
  • Canadian Consumer Protection Act provides protection against unfair business practices and misleading advertising.

Frequently Asked Questions

Can I cancel Koodo without penalty?
Yes, no early termination fees apply. However, any remaining Tab balance becomes due in full immediately upon cancellation.
Will I get a refund if I cancel mid-cycle?
No. Your final bill includes charges through your cancellation date plus any Tab balance. Overpayments are refunded within 30 days.
What happens to my phone number?
Port it to your new carrier first - your Koodo line auto-cancels. Without porting, your number is released after 75 days.
How long does cancellation take?
The call takes 10-15 minutes. Service disconnects within 1-2 business days. Your final bill arrives within 7-10 business days.
How do I find my Tab balance?
Check the Koodo app under Account > Tab. This balance is due in full upon cancellation.

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