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How to Cancel Koodo
Koodo is a Telus-owned budget wireless carrier in Canada. Cancel by phone or by porting your number.
Moderate
~15 minutes
TelecomsSteps verified March 2026
Quick Facts
Cancel online?
No — phone/letter required
Pause option?
No
Refund policy
Tab balance due. Final bill for usage.
After cancellation
Records per CRTC requirements.
What to Watch Out For
- Retention offers.
Direct Debit & Billing Warnings
- Tab (device financing) balance due immediately.
Cancellation Steps
Go directly to Koodo cancellation page1
Port your number
Start the port with your new carrier to keep your number.
2
Or call Koodo
Phone 1-866-995-6636.
3
Request cancellation
Provide your account details.
Tips & Things to Know
- Porting auto-cancels your Koodo line.
- Tab device balances are due upon cancellation.
Your Consumer Rights
- CRTC Wireless Code applies.
Frequently Asked Questions
Can I cancel online?
No, call required.
What is my Tab balance?
Check in the Koodo app under Account > Tab.
How do I keep my number?
Port to new carrier first.
Is Koodo owned by Telus?
Yes.
Is there a cancellation fee?
No ETF, but Tab balance is due.