How to Cancel Kiwibank
Kiwibank is a New Zealand-owned bank. Closing an account requires visiting a branch or calling. You must clear your balance and redirect all payments before closure.
Steps verified March 2026
Quick Facts
Cancel online?
No — phone/letter required
Pause option?
No
Refund policy
No closure fees. Balance must be zero before closure.
After cancellation
Records retained for 7 years per NZ financial regulations.
What to Watch Out For
- Staff may suggest alternative products during the closure process
Cancellation Steps
Go directly to Kiwibank cancellation pageRedirect payments
Move all direct debits, automatic payments, and salary to your new bank.
Transfer funds
Transfer your remaining balance to your new account.
Contact Kiwibank
Call 0800 113 355 or visit a branch to request closure.
Get confirmation
Request written confirmation that your account is closed.
Tips & Things to Know
- Download your transaction history before closing as you will lose access.
- Allow all pending transactions to clear before requesting closure.
- Check for linked products like credit cards or KiwiSaver.
Your Consumer Rights
- Under the Consumer Guarantees Act 1993, banking services must meet reasonable standards.
- The Banking Ombudsman Scheme handles disputes about account closures.
Frequently Asked Questions
Can I close my Kiwibank account online?
No. You need to call or visit a branch.
Is there a fee to close?
No. There is no account closure fee.
What about my KiwiSaver?
KiwiSaver is separate and managed by your chosen provider, not affected by bank closure.
How long does closure take?
Typically 1-3 business days once all conditions are met.
Can I reopen a closed account?
Generally no. You would need to open a new account.