How to Cancel Kew Gardens
Kew Gardens membership provides unlimited entry to Kew Gardens and Wakehurst. Cancel by contacting Kew membership services.
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Quick Facts
- 0
- Cancel online?
- No — phone/letter required
- Pause option?
- No
- Refund policy
- Full refund within 14 days. No refunds after 14 days.
- After cancellation
- Membership data retained per Kew privacy policy.
Cancellation Steps
Go directly to Kew Gardens cancellation pageContact Kew Membership
Call 020 8332 5655 or email membership@kew.org.
Request cancellation
Provide your membership number and request cancellation.
Cancel direct debit if applicable
If paying by direct debit, ensure both Kew and your bank cancel the mandate.
Confirm cancellation
Request written confirmation of your cancellation.
Tips & Things to Know
- Your membership remains valid until its expiry date.
- Gift Aid declarations are automatically cancelled with the membership.
- Consider visiting Kew and Wakehurst before your membership expires.
Your Consumer Rights
- UK Consumer Rights Act 2015 applies.
- 14-day cooling-off period for memberships purchased online or by phone.
Frequently Asked Questions
- Does membership cover Wakehurst?
- Yes, Kew membership provides unlimited entry to both Kew Gardens and Wakehurst.
- Can I upgrade my membership?
- Yes, contact membership services to upgrade from individual to joint or family.
- Is there a concession rate?
- Yes, concession rates are available for over 60s, students, and those on certain benefits.