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How to Cancel Keeps

Cancellation is done entirely online through your account dashboard. Your access continues until the end of your current billing period.

Moderate
Health & Wellness

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Quick Facts

Monthly cost
£20.00/mo
£240.00/year
Cancel online?
Yes
Pause option?
Yes
Refund policy
Shipped orders are not refundable. Unshipped orders may be cancelled upon request.
After cancellation
Medical records and prescription history are retained per healthcare regulations. Treatment plan data is kept if you restart.

Cancellation Steps

Go directly to Keeps cancellation page

  1. Sign in to Keeps

    Go to keeps.com and log in with your account credentials.

  2. Go to Account Settings

    Click your account icon and select Settings or Account from the menu.

  3. Click Cancel Subscription

    Find your treatment subscription and click the cancel or pause option.

  4. Confirm cancellation

    Complete the cancellation flow and check your email for confirmation.

Tips & Things to Know

  • Keeps offers a pause option if you plan to restart your treatment later.
  • Cancel before your next billing date to avoid being charged again.
  • Your prescription records and treatment history are retained after cancellation.

Your Consumer Rights

  • US users: FTC guidelines and state consumer protection laws apply to telehealth subscriptions.
  • Healthcare providers must maintain records per HIPAA regulations even after account cancellation.

Frequently Asked Questions

Can I cancel Keeps anytime?
Yes. You can cancel your subscription anytime through your online account with no contract or fee.
Will I get a refund?
Shipped orders are not refundable. Contact support about unshipped orders for potential cancellation.
Can I pause instead of cancelling?
Yes. Keeps offers a pause option to temporarily stop your subscription and resume later.
What happens to my prescription after cancellation?
Your medical records and prescription history are retained per healthcare regulations. Automatic refills stop immediately.
Can I restart my Keeps subscription later?
Yes. You can reactivate anytime through your account. You may need to consult with a provider again.

Related Cancellation Guides