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How to Cancel John Lewis Partnership Card

Cancellation requires a phone call to the card provider. You must redeem all Partnership Points vouchers beforehand—they expire instantly upon account closure with no recovery option.

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Quick Facts

Cancel online?
No — phone/letter required
Pause option?
No
Refund policy
No refunds issued. You must pay any outstanding balance in full and redeem all vouchers before closure.
After cancellation
Account records are retained for 6 years after closure under Financial Conduct Authority regulations and GDPR requirements.

Cancellation Steps

Go directly to John Lewis Partnership Card cancellation page

  1. Check your voucher balance

    Log into johnlewis.com, go to 'My Account' > 'Partnership Card' and note your total voucher balance and any expiry dates.

  2. Redeem all vouchers

    Spend your full balance at John Lewis or Waitrose before cancelling. All remaining vouchers are forfeited immediately upon closure.

  3. Pay off any outstanding balance

    Check your statement and pay the full amount owed via bank transfer, debit card, or cheque before proceeding.

  4. Call to cancel and request written confirmation

    Ring the number on your card with your details ready and ask for written confirmation to be posted within 7 - 10 working days.

Tips & Things to Know

  • Vouchers expire the moment your card closes—check your balance at least one week before and plan how to spend them.
  • Closing a credit card can temporarily lower your score by 5 - 20 points; wait 3 - 6 months before applying for new credit.
  • Your free My John Lewis account remains active and continues earning rewards at a lower rate after card closure.

Your Consumer Rights

  • Consumer Rights Act 2015 protects you against unfair contract terms and misleading cancellation practices.
  • Financial Conduct Authority regulation ensures compliance with consumer credit rules and fair treatment standards.

Frequently Asked Questions

What happens to my Partnership Points when I cancel?
All vouchers expire immediately upon cancellation with no grace period. You must redeem your full balance at John Lewis or Waitrose beforehand.
Can I cancel online?
No, cancellation is phone-only. Call the number on your card to speak with a representative.
Does cancelling affect my My John Lewis account?
No, your free loyalty account remains active and continues earning rewards at a lower rate. Your account history stays intact.
Will this damage my credit score?
Closing a credit card can temporarily reduce your score by 5 - 20 points due to lower available credit, but it typically recovers within 3 - 6 months.
How long does closure take?
You can stop using the card immediately. Full closure takes 3 - 5 working days; written confirmation arrives within 7 - 10 working days.

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