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How to Cancel Jet2 Holiday Savings

Cancellation requires a phone call or email to Jet2 - there is no online option. Your full savings balance is refunded to your original payment method within 7 to 14 business days.

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Quick Facts

Cancel online?
No — phone/letter required
Pause option?
No
Refund policy
Your full balance is refunded to your original payment method with no deductions within 7 to 14 business days.
After cancellation
Your savings scheme becomes inaccessible online after closure. Jet2 retains your account data for up to 6 years for legal and tax compliance.

Cancellation Steps

Go directly to Jet2 Holiday Savings cancellation page

  1. Check your savings balance

    Log in to jet2holidays.com, go to My Account, and note your total savings balance.

  2. Gather your account details

    Have your customer account number, registered email, and original payment method details ready for verification.

  3. Contact Jet2 to close the scheme

    Call 0800 408 5587 or email through jet2holidays.com/help requesting closure and ask for a reference number.

  4. Confirm refund and wait for processing

    Verify your balance and payment method with Jet2. Refunds arrive within 7 to 14 business days.

Tips & Things to Know

  • Use your balance towards a booking instead of requesting a refund to avoid the 7-14 day wait.
  • Call early in the day to minimise hold times, especially outside school holidays.
  • Save your closure reference number until the refund appears in your account.

Your Consumer Rights

  • UK: Consumer Rights Act 2015 requires clear cancellation information and protects against unfair contract terms.
  • Ireland: EU Consumer Rights Directive 2011/83/EU guarantees transparent cancellation terms and information about any charges.

Frequently Asked Questions

Can I close my Jet2 Holiday Savings scheme anytime?
Yes, at any time with no early closure fees or notice period required. Closure must be requested by phone or email.
Will I get my full savings back?
Yes, Jet2 refunds 100% of your remaining balance to your original payment method with no deductions.
How long does the refund take?
Refunds arrive within 7 to 14 business days from your closure request. Contact Jet2 with your reference number if delayed.
Can I reopen my scheme after closing?
Yes, you can reopen anytime, but you will receive a new scheme number and lose access to previous account history.
What happens to my data after closure?
Your scheme becomes inaccessible online, but Jet2 retains your data for up to 6 years for legal and tax purposes.

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