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How to Cancel Internxt

Cancellation is straightforward and completed entirely online through your account dashboard. Your subscription remains active until the end of your current billing cycle.

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Steps verified

Quick Facts

Monthly cost
£4.49/mo
£41.88/year
Cancel online?
Yes
Pause option?
No
Refund policy
30-day money-back guarantee from purchase date. After 30 days, cancellations are non-refundable but access continues until billing cycle end.
After cancellation
Your account reverts to the free 10GB plan. Files exceeding this limit become inaccessible after 30 days, then permanently deleted from Internxt's servers.

Cancellation Steps

Go directly to Internxt cancellation page

  1. Sign in to Internxt

    Go to drive.internxt.com and log in with your email address and password.

  2. Open Settings

    Click your profile icon in the top-right corner and select 'Settings' from the dropdown menu.

  3. Go to Subscription

    In the Settings sidebar, click 'Subscription' to view your plan details and billing information.

  4. Confirm cancellation

    Click 'Cancel Subscription' and confirm in the pop-up. Access continues until the end of your billing cycle.

Tips & Things to Know

  • Download all important files before your subscription ends, as you'll revert to the free 10GB plan.
  • Claim the 30-day money-back guarantee by contacting support at help.internxt.com within 30 days of purchase.
  • Your account remains active after cancellation with 10GB free storage, letting you resubscribe later without losing history.

Your Consumer Rights

  • UK users have a 14-day cooling-off period under the Consumer Rights Act 2015 for a full refund.
  • EU and Irish users are protected by the Consumer Rights Directive, allowing a 14-day cooling-off period for distance purchases.

Frequently Asked Questions

Can I cancel Internxt at any time?
Yes. There are no penalties or early termination fees. Your subscription remains active until the end of your billing cycle.
Will I get a refund if I cancel Internxt?
Internxt offers a 30-day money-back guarantee from purchase. Contact help.internxt.com to claim it. After 30 days, no refunds are issued.
What happens to my files after cancellation?
Your account reverts to the free 10GB plan. Files exceeding this limit become inaccessible after 30 days and are then permanently deleted.
Can I pause my Internxt subscription?
No pause option exists. You can only cancel or keep your subscription active. Reactivate anytime by purchasing a new plan.
How long does cancellation take?
Cancellation is instant online. Your subscription stops renewing at your next billing date, and you'll receive a confirmation email.

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