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How to Cancel IDrive

IDrive cancellation is entirely online and straightforward. Your service continues until the end of your billing period, but backed-up data is permanently deleted 30 days after cancellation.

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Quick Facts

Pricing (all plans)
Personal 5 TBBilled annually as $79.50£6.63/mo
Personal 10 TBBilled annually as $99.50£8.29/mo
Highest tier = £79.50/year
Cancel online?
Yes
Pause option?
No
Refund policy
Full refund within 15 days of purchase or renewal. After 15 days, no refunds; service continues through billing period.
After cancellation
Backed-up data remains accessible for 30 days after subscription expiry. After 30 days, all data is permanently deleted and cannot be recovered.

Cancellation Steps

Go directly to IDrive cancellation page

  1. Sign in to IDrive

    Go to idrive.com and log in with your email and password.

  2. Go to Account settings

    Click your username in the top right and select 'Account' from the menu.

  3. Find the Subscription section

    Click the 'Subscription' or 'Billing' tab to expand your plan options.

  4. Click 'Cancel Auto-Renewal'

    Click the cancellation button next to your active plan, then confirm. Service continues until billing period ends.

Tips & Things to Know

  • Download all your files before the billing period ends - data is permanently deleted 30 days after cancellation.
  • You can downgrade to IDrive's free 10GB plan instead of cancelling to keep basic backup active.
  • Contact support at support@idrive.com before cancelling - they may offer discounted renewal rates.

Your Consumer Rights

  • Under the Consumer Rights Act 2015 (UK), you have 14 days to cancel online purchases for a full refund.
  • The FTC Act (US) requires IDrive not to make cancellation harder than sign-up and to honour stated refund policies.

Frequently Asked Questions

Can I cancel IDrive at any time?
Yes, without penalty. Full refunds apply only within 15 days of purchase or renewal; after that, no refunds are offered.
Will I get a refund?
Only within 15 days of purchase or renewal. After 15 days, no refunds apply, but service continues through your paid period.
What happens to my backed-up data?
Files remain accessible for 30 days after subscription expires. After that, all data is permanently deleted and cannot be recovered.
When does cancellation take effect?
Immediately after confirmation. You keep access until your billing period ends - cancellation only stops auto-renewal.
Does IDrive offer a pause option?
No pause option exists, but you can downgrade to the free 10GB plan to retain basic backup instead of cancelling.

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