How to Cancel iD Mobile
iD Mobile operates on the Three network and offers both contract and SIM-only plans. Cancellation is handled by phone or via PAC text. Early termination charges may apply for in-contract customers.
Steps verified March 2026
Quick Facts
Monthly cost
£10.00/mo
£120.00/year
Cancel online?
No — phone/letter required
Pause option?
No
Notice period
30 days
Refund policy
Early termination fees apply within contract. No partial month refunds.
After cancellation
Account records retained for billing and regulatory compliance.
What to Watch Out For
- Retention offers presented when calling to cancel
Cancellation Steps
Go directly to iD Mobile cancellation pageCheck your contract
Log into your iD Mobile account to check remaining contract term and any early exit fees.
Text for your PAC code
Text PAC to 65075 to get your porting authorisation code.
Call if needed
Call 7777 from your iD Mobile phone or 0333 003 7777 from another phone to request cancellation.
Port or cease
Give your PAC to your new provider, or text STAC to 75075 to simply cease the line.
Tips & Things to Know
- SIM-only 30-day plans have no early termination charges.
- Check for any outstanding device payments on your account.
- iD Mobile is part of Carphone Warehouse/Currys group.
Your Consumer Rights
- Ofcom rules require your PAC code to be issued within one working day.
- iD Mobile must not make cancellation harder than sign-up under the Digital Markets, Competition and Consumers Act 2024.
Frequently Asked Questions
Can I cancel iD Mobile online?
Not fully. You need to text for a PAC code or call customer services.
Are there cancellation fees?
Only if you are within a minimum contract period on a phone plan.
How do I keep my iD Mobile number?
Text PAC to 65075 and provide the code to your new network.
Which network does iD Mobile use?
iD Mobile uses the Three network.
Can I downgrade instead of cancelling?
Yes. You can switch to a cheaper SIM-only plan once out of contract.
Annual Cost
£120.00
per year for iD Mobile
Cancelling saves you this every year