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How to Cancel Hyperoptic

Hyperoptic is a full-fibre broadband provider in select UK areas. Cancellation requires contacting customer services directly. Early termination charges apply if you are still within your minimum contract period.

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Quick Facts

Monthly cost
£30.00/mo
£360.00/year
Cancel online?
No — phone/letter required
Pause option?
No
Notice period
30 days
Refund policy
Early termination charges equal the remaining months on your contract. No partial month refunds.
After cancellation
Account data retained for billing and regulatory requirements.

Cancellation Steps

Go directly to Hyperoptic cancellation page

  1. Check your contract

    Log into your Hyperoptic account to check your contract end date and any early exit fees.

  2. Contact Hyperoptic

    Call 0333 332 1111 or email support@hyperoptic.com to request cancellation.

  3. Confirm notice period

    Hyperoptic typically requires 30 days written notice to cancel.

  4. Return equipment

    Return the router and any Hyperoptic equipment as instructed to avoid charges.

Tips & Things to Know

  • Check if your building has alternative full-fibre providers before cancelling.
  • Out-of-contract customers can leave with 30 days notice and no fees.
  • Make sure to return the router to avoid an equipment charge.

Your Consumer Rights

  • Under Ofcom rules, broadband providers must allow switching without unreasonable barriers.
  • Hyperoptic must not make cancellation harder than sign-up under the Digital Markets, Competition and Consumers Act 2024.

Frequently Asked Questions

Can I cancel Hyperoptic online?
No. You must call or email to cancel your broadband.
Are there early exit fees?
Yes, if you are within your minimum contract term you will pay remaining monthly charges.
Do I need to return the router?
Yes. Hyperoptic requires you to return their equipment or face a charge.
Is Hyperoptic available in my area?
Hyperoptic covers select apartment buildings and areas in major UK cities.
What is the notice period for Hyperoptic?
You need to give 30 days written notice to cancel.

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