How to Cancel Halifax
Halifax is part of Lloyds Banking Group. Closing your account can be done by phone, in branch, or via the Current Account Switch Service. Ensure all payments are redirected before closure.
Steps verified March 2026
Quick Facts
Cancel online?
No — phone/letter required
Pause option?
No
Refund policy
Remaining balance is returned to you. No closure fees.
After cancellation
Halifax retains your records for at least 6 years per FCA and HMRC requirements.
What to Watch Out For
- Staff may offer retention deals such as fee-free periods or cashback incentives
Cancellation Steps
Go directly to Halifax cancellation pageOpen a new account
Set up a new current account with another bank. Use CASS for automatic transfer.
Move direct debits and standing orders
Transfer all recurring payments to your new account, or let CASS handle this.
Contact Halifax
Call 0345 720 3040 or visit a branch to request account closure.
Clear your balance
Transfer or withdraw your remaining balance. The account closes once empty.
Tips & Things to Know
- The Current Account Switch Service completes within 7 working days.
- Check for any pending card transactions that may still come through.
- Keep a record of your final statement.
Your Consumer Rights
- Banks must process closure requests without unreasonable delay under FCA rules.
- CASS provides a guarantee that covers any issues during the switch process.
Frequently Asked Questions
Can I close my Halifax account online?
Not fully. You need to call or visit a branch to complete the closure.
How long does Halifax account closure take?
Typically 5-10 working days once all balances and payments are cleared.
Will closing Halifax affect my credit score?
Closing a bank account does not affect your credit score directly.
Can I use CASS to switch from Halifax?
Yes. CASS moves everything to your new bank within 7 working days.
What about my Halifax savings account?
Savings accounts are closed separately. Withdraw the balance first.