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How to Cancel Grove Collaborative

Cancelling Grove VIP is straightforward online, but you must separately cancel auto-shipments or they will continue charging. Your VIP credits expire 60 days after cancellation.

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Quick Facts

Monthly cost
£5.99/mo
£71.88/year
Cancel online?
Yes
Pause option?
Yes
Refund policy
Annual VIP refundable within 60 days. Monthly memberships non-refundable. Unopened products refundable within 30 days.
After cancellation
Account, order history, and saved products retained indefinitely. Payment methods kept for 1 - 2 years unless you request deletion.

Cancellation Steps

Go directly to Grove Collaborative cancellation page

  1. Sign in to Grove Collaborative

    Go to grove.co and log in with your email and password.

  2. Go to Account settings

    Click the menu icon in the top left corner and select 'Account' from the dropdown.

  3. Click 'Cancel VIP Membership'

    Find the 'VIP Membership' section and click 'Cancel VIP', then confirm in the popup.

  4. Cancel auto-shipments separately

    Go to 'Subscriptions' and cancel each recurring order individually to prevent charges.

Tips & Things to Know

  • Auto-shipments continue after VIP cancellation unless you manually cancel them separately.
  • Use the Pause feature instead if you might return - pause VIP for up to 3 months without losing credits.
  • VIP credits expire 60 days after cancellation, so use them or contact support for an exception.

Your Consumer Rights

  • ROSCA requires clear consent for automatic renewal, easy cancellation, and monthly billing reminders.
  • FTC Act prohibits unclear automatic renewal disclosures and difficult cancellation processes.

Frequently Asked Questions

Can I cancel Grove VIP at any time?
Yes. You can cancel anytime through your account, but auto-shipments do not cancel automatically and will continue charging.
Will I get a refund if I cancel Grove VIP?
Annual membership is refundable within 60 days. Monthly memberships do not receive automatic refunds after cancellation.
What happens to my VIP credits after cancellation?
Store credits expire 60 days after cancellation. Use them before they expire or contact support for an exception.
How do I stop auto-shipments when cancelling VIP?
VIP cancellation does not stop recurring shipments. Go to 'Auto-Ship' and cancel each individually to prevent further charges.
Can I pause instead of cancelling?
Yes. Pause VIP for up to 3 months whilst keeping your credits and membership intact.

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