How to Cancel giffgaff
giffgaff has no contracts — you buy monthly "goodybags" that auto-renew. You can stop the auto-renewal instantly. To leave and keep your number, request a PAC code.
Easy
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Quick Facts
- Monthly cost
- £10.00/mo
- £120.00/year
- Cancel online?
- Yes
- Pause option?
- Yes
- Refund policy
- No refunds for active goodybags. Unused credit remains on account until it expires.
- After cancellation
- Account and usage history are retained. SIM remains active on pay-as-you-go after stopping auto-recur.
Cancellation Steps
Go directly to giffgaff cancellation pageLog in to giffgaff.com
Sign in to your giffgaff account.
Go to "My goodybag"
Navigate to your active goodybag details.
Click "Turn off auto-recur"
This stops the goodybag from renewing next month.
To leave entirely, request a PAC
Text PAC to 65075 to get a code to port your number to a new network.
Tips & Things to Know
- Turning off auto-recur is not the same as leaving — your SIM stays active on pay-as-you-go.
- giffgaff uses the O2/Three network (VMO2).
- There are no cancellation fees since there is no contract.
Your Consumer Rights
- You can request a PAC code at any time and it must be provided within one working day under Ofcom rules.
- There are no early termination fees as giffgaff operates on a no-contract basis.
Frequently Asked Questions
- Does turning off auto-recur cancel my giffgaff?
- No. Your SIM stays active on pay-as-you-go. To leave entirely, port your number using a PAC code.
- How do I get a PAC code from giffgaff?
- Text PAC to 65075 from your giffgaff SIM. You will receive your PAC code by text.
- Is there a cancellation fee for giffgaff?
- No. giffgaff has no contracts and no cancellation fees.
- What network does giffgaff use?
- giffgaff uses the O2 network (part of VMO2).
- Can I keep my giffgaff number?
- Yes. Request a PAC code and give it to your new network to port your number.