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How to Cancel Frontier Internet

Frontier cancellation requires a phone call to customer service and cannot be done online. Most current plans have no early termination fees, but you must return equipment within 30 days to avoid charges.

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Quick Facts

Monthly cost
£49.99/mo
£599.88/year
Cancel online?
No — phone/letter required
Pause option?
No
Refund policy
No refunds issued. Your final bill is prorated for the days you used the service. Unreturned equipment is charged at full retail value.
After cancellation
Frontier email accounts are deactivated after cancellation. Download important emails beforehand as access cannot be recovered.

Cancellation Steps

Go directly to Frontier Internet cancellation page

  1. Call Frontier customer service

    Phone 1-800-921-8101 and tell them you want to cancel your account.

  2. Prepare for retention offers

    The agent may offer discounts or promotions. You can decline or negotiate if interested.

  3. Return your equipment

    Send back your router and modem within 30 days using the prepaid return label Frontier provides.

  4. Get your confirmation number

    Ask the agent for a cancellation confirmation number and request written confirmation via email.

Tips & Things to Know

  • Most current Frontier plans have no contract or early termination fee - verify before calling.
  • Return equipment promptly; unreturned equipment charges can exceed £100.
  • Download any important emails from your Frontier email account before it's deactivated.

Your Consumer Rights

  • The FCC Broadband Consumer Label rule requires transparent pricing; check your label for actual fees before cancelling.
  • State consumer protection laws vary; contact your state attorney general's office if Frontier disputes equipment charges.

Frequently Asked Questions

Can I cancel online?
No. Frontier only allows cancellation by phone at 1-800-921-8101.
Are there early termination fees?
Most current Frontier plans have no ETF, but older plans may. Confirm your plan type when you call.
Do I have to return equipment?
Yes, within 30 days. Frontier provides a prepaid return label. Unreturned equipment is charged at retail value.
What happens to my Frontier email?
Your email account is deactivated after cancellation. Download important messages before your service ends.
When will I receive my final bill?
Expect your final prorated bill within 1-2 billing cycles after cancellation.

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