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How to Cancel Foxtel Cable AU

Cancellation requires a phone call to 131 999 - there is no online option. You must give 30 days' notice and return your IQ box within 30 days to avoid $500+ equipment charges.

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Quick Facts

Cancel online?
No — phone/letter required
Pause option?
Yes
Refund policy
Pro-rata refund issued if cancellation occurs mid-billing cycle, credited to final bill or issued within 10-14 business days.
After cancellation
Account data and viewing history retained for up to 3 years after cancellation for billing and legal compliance. Request earlier deletion of viewing history by contacting customer service.

Cancellation Steps

Go directly to Foxtel Cable AU cancellation page

  1. Call Foxtel on 131 999

    Ring 131 999 Monday to Sunday, 8am to 10pm AEST. Have your account number from your bill ready.

  2. Request cancellation and provide account details

    Tell the representative you want to cancel. Provide your account number, full name, date of birth, and phone number. Ask for a cancellation reference number.

  3. Confirm your 30-day notice period and final date

    Confirm your cancellation effective date (30 days from your call) and final billing date. Request written confirmation via email or SMS.

  4. Return your IQ box using the prepaid label

    Request your prepaid shipping label from Foxtel. Return your IQ box and remote within 30 days. Keep your tracking number as proof of return.

Tips & Things to Know

  • Give 30 days' notice immediately if you want to cancel soon - Foxtel counts from your call date.
  • Always return your IQ box with the prepaid label and keep tracking proof to avoid $500+ equipment charges.
  • Ask if early exit fees apply before cancelling - bundled contracts may have $100-$300 termination fees.

Your Consumer Rights

  • Australian Consumer Law protects against misleading conduct and guarantees services are provided with due care and skill.
  • Telecommunications Industry Ombudsman (TIO) provides free dispute resolution for unresolved billing or cancellation complaints.

Frequently Asked Questions

Can I cancel Foxtel immediately?
No. You must provide 30 days' notice. Your service disconnects exactly 30 days after your call, and early exit fees of $100-$300 may apply if you're under contract.
Will I get a refund if I cancel mid-billing cycle?
Yes. Foxtel calculates a pro-rata refund for unused service days, credited to your final bill or issued within 10-14 business days.
What happens if I don't return my IQ box?
Foxtel charges $500 or more for unreturned equipment. This charge can appear on your final bill or be sent to a debt collector weeks later.
Is cable TV cancellation the same as Foxtel Now streaming?
No. Cable TV and Foxtel Now are separate services. You must cancel both independently to stop all charges.
Why can't I cancel Foxtel online?
Foxtel requires phone cancellation so retention specialists can discuss options and offer discounts. No online cancellation is available.

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