Let Me Cancel
BrowseCountriesToolsBlog
Submit a service
Filen logo

How to Cancel Filen

Cancellation is instant through your account dashboard with no refunds. Your subscription ends immediately and your account automatically downgrades to a free 10GB tier.

Easy
Cloud Storage

Steps verified

Quick Facts

Monthly cost
£1.99/mo
£11.99/year
Cancel online?
Yes
Pause option?
No
Refund policy
No refunds. Cancellation takes effect immediately with no prorated refunds for unused time.
After cancellation
Your account converts to the free 10GB tier. Files exceeding this limit become inaccessible but are retained for 30 days before permanent deletion.

Cancellation Steps

Go directly to Filen cancellation page

  1. Sign in to Filen

    Go to https://drive.filen.io and log in with your email and password.

  2. Open Account Settings

    Click your profile icon in the top-right corner and select 'Settings'.

  3. Find the Subscription section

    Scroll down to locate 'Subscription' or 'Plan' in your account settings.

  4. Click Cancel Subscription

    Select 'Cancel Subscription' and confirm when prompted. Cancellation takes effect immediately.

Tips & Things to Know

  • Download files larger than 10GB before cancelling, as the free tier only includes 10GB storage.
  • Cancel at least 24 hours before renewal to avoid being charged, as no refunds are offered.
  • Your free 10GB account persists indefinitely with full end-to-end encryption after cancellation.

Your Consumer Rights

  • UK Consumer Rights Act 2015 requires transparent subscription terms and easy cancellation mechanisms.
  • US FTC regulations prohibit negative option auto-renewal traps and require straightforward cancellation processes.

Frequently Asked Questions

Can I cancel Filen without penalties?
Yes. You can cancel at any time with no early termination fees. Cancellation is instant and your account downgrades to the free 10GB tier.
Does Filen offer refunds?
No. Filen does not offer refunds for paid subscriptions. Your subscription ends immediately with no prorated refunds.
What happens to my files after cancelling?
Files stay encrypted on the free 10GB tier. Files exceeding 10GB become inaccessible after 30 days, so download them first.
How quickly does cancellation take effect?
Immediately. Your subscription status changes to 'Free' within minutes of clicking cancel.
Can I reactivate my paid plan after cancelling?
Yes. You can upgrade back to a paid plan at any time and restore access to all your encrypted files.

Related Cancellation Guides