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How to Cancel Fido Canada

Fido requires phone or in-person cancellation - there is no online option. Early termination fees of £12–£30 may apply if you're in a locked contract period.

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Quick Facts

Cancel online?
No — phone/letter required
Pause option?
No
Refund policy
Prorated refund for unused service, minus early termination fees and device financing. Final bills take 2–4 weeks.
After cancellation
Account records and billing history retained for 7 years per Canadian tax law. Personal data deleted within 30 days of closure. Phone number released to network after 90 days unless ported.

Cancellation Steps

Go directly to Fido Canada cancellation page

  1. Gather your account details

    Find your account PIN, account number, and phone number from your bill or My Fido app.

  2. Call Fido customer service

    Dial 611 from your Fido phone or 1-888-481-3436. Best wait times are 9 AM–11 AM weekdays.

  3. Request cancellation

    Tell the representative you want to cancel. Confirm your cancellation date and final billing date.

  4. Request your Porting Authorization Code

    Ask for a free PAC to transfer your number to another carrier within 30 days.

Tips & Things to Know

  • Check your contract end date; early termination fees apply if you're locked in, but ask for a waiver.
  • Cancel 2–3 days before your billing cycle to avoid charges for the next period.
  • Get your PAC during cancellation to keep your number; it expires after 30 days.

Your Consumer Rights

  • CRTC Wireless Code governs cancellation rights, early termination fees, contracts, and number portability.
  • Canadian Consumer Protection Act protects against misleading billing and unfair contract practices.

Frequently Asked Questions

Can I cancel online?
No. Fido requires phone or in-person cancellation. Call 1-888-481-3436 or visit a store.
Will I pay early termination fees?
Yes, if you're in a locked 24-month contract (£12–£30). Month-to-month plans have no fees. Check your contract end date first.
Do I get a refund?
You'll receive a prorated refund for unused days, minus early termination fees and device financing balances.
What happens to my phone number?
It's released after 90 days unless you port it. Get a free PAC during cancellation and give it to your new provider within 30 days.
Do I have to pay off my financed phone?
Yes. Any remaining device financing balance is due on your final bill unless you pay it off during cancellation.

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