How to Cancel Eir
Eir is Ireland's largest telecommunications provider offering broadband, mobile, and TV services. Cancelling requires contacting Eir by phone and may involve early termination fees on contract plans. The process can be lengthy due to retention tactics.
Steps verified March 2026
Quick Facts
Monthly cost
£55.00/mo
£660.00/year
Cancel online?
No — phone/letter required
Pause option?
No
Notice period
30 days
Refund policy
Early termination fees apply on contract plans. Pro-rata credits on bill-pay plans.
After cancellation
Account records retained per Irish telecommunications regulations.
What to Watch Out For
- Aggressive retention offers that extend call times significantly
- No online cancellation option despite online sign-up
- Long hold times on the cancellation line
Cancellation Steps
Go directly to Eir cancellation pageCheck your contract
Log in to My Eir and review your contract end date and any early exit fees.
Port your number
If switching mobile, initiate a port with your new provider.
Call Eir
Phone 1901 (from an Eir line) or 01 811 1000 to request cancellation.
Decline retention offers
Eir agents will make counter-offers. Decline firmly if you want to cancel.
Get confirmation
Request written confirmation and return any leased equipment.
Tips & Things to Know
- Check your contract end date -- cancelling after contract end avoids exit fees.
- Eir has a reputation for long hold times. Be prepared to wait.
- Consider using ComReg (communications regulator) if Eir makes cancellation unreasonably difficult.
Your Consumer Rights
- Under the EU Consumer Rights Directive, you have a 14-day withdrawal period for new contracts signed online or by phone.
- ComReg regulations require telecoms providers to process cancellations without unreasonable delay.
Frequently Asked Questions
Can I cancel Eir online?
No. You must call to cancel.
Are there early exit fees?
Yes, if you are within a contract period. Fees vary by plan.
How do I keep my phone number?
Port your number to your new provider before cancelling.
Can ComReg help with cancellation issues?
Yes. ComReg is the Irish communications regulator and can assist with disputes.
Do I need to return equipment?
Yes. Leased routers and set-top boxes must be returned.
Annual Cost
£660.00
per year for Eir
Cancelling saves you this every year