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How to Cancel Eir

Eir is Ireland's largest telecommunications provider offering broadband, mobile, and TV services. Cancelling requires contacting Eir by phone and may involve early termination fees on contract plans. The process can be lengthy due to retention tactics.

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Telecoms

Steps verified

Quick Facts

Monthly cost
£55.00/mo
£660.00/year
Cancel online?
No — phone/letter required
Pause option?
No
Notice period
30 days
Refund policy
Early termination fees apply on contract plans. Pro-rata credits on bill-pay plans.
After cancellation
Account records retained per Irish telecommunications regulations.

Cancellation Steps

Go directly to Eir cancellation page

  1. Check your contract

    Log in to My Eir and review your contract end date and any early exit fees.

  2. Port your number

    If switching mobile, initiate a port with your new provider.

  3. Call Eir

    Phone 1901 (from an Eir line) or 01 811 1000 to request cancellation.

  4. Decline retention offers

    Eir agents will make counter-offers. Decline firmly if you want to cancel.

  5. Get confirmation

    Request written confirmation and return any leased equipment.

Tips & Things to Know

  • Check your contract end date -- cancelling after contract end avoids exit fees.
  • Eir has a reputation for long hold times. Be prepared to wait.
  • Consider using ComReg (communications regulator) if Eir makes cancellation unreasonably difficult.

Your Consumer Rights

  • Under the EU Consumer Rights Directive, you have a 14-day withdrawal period for new contracts signed online or by phone.
  • ComReg regulations require telecoms providers to process cancellations without unreasonable delay.

Frequently Asked Questions

Can I cancel Eir online?
No. You must call to cancel.
Are there early exit fees?
Yes, if you are within a contract period. Fees vary by plan.
How do I keep my phone number?
Port your number to your new provider before cancelling.
Can ComReg help with cancellation issues?
Yes. ComReg is the Irish communications regulator and can assist with disputes.
Do I need to return equipment?
Yes. Leased routers and set-top boxes must be returned.

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