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How to Cancel Dodo AU

Dodo only allows cancellation by phone - there is no online option. You'll need to call customer service and be prepared for retention offers before your cancellation is processed.

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Quick Facts

Cancel online?
No — phone/letter required
Pause option?
No
Refund policy
No refunds for unused service. You pay through the end of your billing cycle. Early termination fees of £30 to £150 apply on fixed-term contracts.
After cancellation
Dodo retains customer records for up to 5 years under Australian tax and telecommunications regulations. Request data access or deletion via their Privacy Officer.

Cancellation Steps

Go directly to Dodo AU cancellation page

  1. Gather your account information

    Find your account number from your bill and have your customer ID and service phone number ready.

  2. Call Dodo on 13 36 36

    Ring during business hours (Mon-Fri 8am-8pm, weekends 9am-5pm) with your details ready for verification.

  3. Request cancellation and decline retention offers

    Tell the representative you want to cancel; they'll likely offer discounts or downgrades to keep you.

  4. Confirm cancellation date and get a reference number

    Ask for the effective cancellation date, reference number, any early termination fees, and final bill timing.

Tips & Things to Know

  • Fixed-term contracts incur early termination fees of £30 to £150 - check your contract type before calling.
  • Request your Number Portability Reference code to keep your phone number when switching providers.
  • Save your cancellation confirmation number and final bill breakdown for any future disputes.

Your Consumer Rights

  • Australian Consumer Law protects you against unfair contract terms and misleading conduct by telecommunications providers.
  • Telecommunications Industry Ombudsman provides free dispute resolution for unresolved complaints about Dodo.

Frequently Asked Questions

Can I cancel Dodo anytime?
Month-to-month plans can be cancelled with notice. Fixed-term contracts (12 or 24 months) charge early termination fees of £30 to £150.
Will I get a refund if I cancel mid-month?
No. Dodo charges through the end of your billing cycle and does not refund unused service.
What happens to my phone number?
Request a Number Portability Reference code from Dodo to port your number to another provider within 30 to 90 days.
How long does the cancellation call take?
The call takes 10 to 15 minutes plus queue time. Service stops immediately or at the end of your billing cycle as confirmed.
Do I have to return my modem?
Yes. Return all Dodo equipment within 30 days or face a non-return fee of £100 to £200.

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