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How to Cancel Dermatica

You can cancel your Dermatica subscription anytime through your online account. Note that refunds are not available for orders already dispatched, so timing your cancellation matters.

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Quick Facts

Monthly cost
£19.99/mo
£239.88/year
Cancel online?
Yes
Pause option?
Yes
Refund policy
No refunds for dispatched orders. Cancel before dispatch to request a refund of your most recent payment.
After cancellation
Prescription and medical records are retained for 7+ years under UK healthcare regulations. You can request copies or transfer to another provider anytime.

Cancellation Steps

Go directly to Dermatica cancellation page

  1. Sign in to Dermatica

    Go to dermatica.co.uk and log in with your email address and password.

  2. Go to your subscription settings

    Click on your profile icon or 'Account' in the top menu, then select 'My Subscription'.

  3. Click 'Cancel Subscription'

    On your subscription page, find and click the 'Cancel Subscription' button. Skip any retention offers if shown.

  4. Confirm cancellation

    Click 'Yes, Cancel' to confirm. You'll receive an email confirmation and keep access until your billing cycle ends.

Tips & Things to Know

  • Cancel before your next billing date to avoid being charged. Your next charge date is shown on your subscription page.
  • Use 'Pause' instead of cancelling if you want a temporary break while keeping your prescription active.
  • Request your prescription records be transferred to your GP or another provider before cancelling.

Your Consumer Rights

  • UK Consumer Rights Act 2015: You have a 14-day cooling-off period, though this may not apply once treatment has commenced.
  • GDPR: You can request, access, and port your personal data and medical records to another provider at no cost.

Frequently Asked Questions

Can I cancel Dermatica at any time?
Yes. You can cancel anytime through your online account with no notice period required. However, no refunds are available for orders already dispatched.
Will I get a refund if I cancel Dermatica?
No refunds for dispatched orders. If you cancel before your order ships (typically 1-2 days before delivery), contact help@dermatica.co.uk immediately to request a refund.
What happens to my prescription after cancellation?
Your prescription and medical records are kept for 7+ years for legal and healthcare compliance reasons. You can request a copy or transfer to another provider anytime.
Can I pause instead of cancelling?
Yes. You can pause for up to 3 months without charges and keep your prescription active. Use the 'Pause' button on your subscription page.
Can I get tretinoin on the NHS instead?
Yes, your GP can prescribe tretinoin on the NHS for free in certain cases. Availability and waiting times vary by region.

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