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How to Cancel Cricket Wireless

Cricket Wireless has no contracts or early termination fees, so cancellation is simple - just let your prepaid plan expire. Note that unused prepaid balances are non-refundable.

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Quick Facts

Monthly cost
£30.00/mo
£360.00/year
Cancel online?
Yes
Pause option?
No
Refund policy
Unused prepaid balances are non-refundable. No refunds for unused service.
After cancellation
Your account deactivates when your plan expires. Voicemail is deleted, but billing records are retained for 12 months per FCC regulations.

Cancellation Steps

Go directly to Cricket Wireless cancellation page

  1. Log in to your Cricket account

    Visit cricketwireless.com or open the app and sign in to check your plan expiration date.

  2. Disable auto-renewal

    Go to Billing Settings and turn off Auto-Renew to stop automatic charges at renewal.

  3. Port your number if needed

    Contact your new carrier with your Cricket account number and PIN before your plan expires.

  4. Let your plan expire

    Your service stops when your prepaid plan ends. Mark your calendar with the expiration date.

Tips & Things to Know

  • Port your number 2-3 days before expiration to avoid losing it when Cricket deactivates your line.
  • Unused prepaid balance is non-refundable, so use remaining credit or data before your plan expires.
  • Auto-renewal is enabled by default. Check account settings immediately after signing up to disable it.

Your Consumer Rights

  • FCC regulations require wireless carriers to disclose plan terms clearly; file complaints with the FCC for service issues.
  • FTC prohibits unfair practices; dispute unauthorised charges within 60 days.

Frequently Asked Questions

Can I cancel Cricket Wireless at any time?
Yes. Cricket is prepaid with no contracts or early termination fees. Simply stop renewing or port your number.
Will I get a refund if I cancel?
No. Unused prepaid balances are non-refundable. Plan your cancellation to minimise leftover credit.
Can I keep my phone number?
Yes. Contact your new carrier before your plan expires and provide your account number and PIN to port it.
What happens to my account data after cancellation?
Your line deactivates and voicemail is deleted. Cricket retains billing records for 12 months per FCC rules.
Does Cricket offer a pause option?
No. Let your plan expire or cancel it. Rejoining later is free and requires no new contract.

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