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How to Cancel Costa Club

Cancelling Costa Club is straightforward through the app. Your account deletes immediately, though all accumulated beans are permanently lost.

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Quick Facts

Cancel online?
Yes
Pause option?
No
Refund policy
Costa Club is free. No charges apply to cancellation or account deletion.
After cancellation
Upon deletion, Costa deactivates your account and removes personal data within 30 days under GDPR. Historical purchase data is retained for up to 7 years for UK tax purposes.

Cancellation Steps

Go directly to Costa Club cancellation page

  1. Open the Costa Coffee app and sign in

    Download the Costa Coffee app and log in with your email and password.

  2. Go to Account settings

    Tap the menu icon and select 'Account' from the navigation menu.

  3. Select delete account

    Scroll down to find 'Delete Account' near the bottom of settings.

  4. Confirm deletion

    Review the warning about losing beans and confirm by tapping 'Yes, Delete'.

Tips & Things to Know

  • Spend all your beans before deleting your account, as they are permanently lost after cancellation.
  • Your physical Costa Club card will be deactivated immediately and cannot be reused.
  • You can rejoin Costa Club anytime, but your previous beans and history will not be restored.

Your Consumer Rights

  • Under the Consumer Rights Act 2015, you are protected against unfair contract terms and commercial practices.
  • GDPR guarantees your right to data erasure and proper handling of personal information.

Frequently Asked Questions

Is Costa Club free to join and cancel?
Yes. Costa Club is completely free with no charges or penalties for cancellation.
What happens to my beans when I cancel?
All accumulated beans are permanently lost. Spend your remaining points before deleting your account.
Will my Costa Club card stop working?
Yes, your card is deactivated immediately upon account deletion and cannot be reused.
Can I rejoin Costa Club and recover my old beans?
Yes, you can rejoin anytime, but your previous beans and purchase history will not be restored.
Can I pause my Costa Club account instead?
No, Costa Club does not offer a pause option. You must choose to keep or permanently delete your account.

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