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How to Cancel Community Fibre

You must call Community Fibre to cancel - there is no online option. Provide 30 days' notice and be aware that early termination fees apply if you're within your contract term.

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Quick Facts

Cancel online?
No — phone/letter required
Pause option?
No
Refund policy
Refunds only issued for overpaid balances minus early termination fees. Unused service time is not refunded.
After cancellation
Account data and billing history retained for 6 years for tax compliance. Usage data deleted within 90 days unless legally required.

Cancellation Steps

Go directly to Community Fibre cancellation page

  1. Call Community Fibre customer service

    Ring 0800 082 0770 (Mon-Fri 8am-8pm, Sat 9am-5pm) with your account number ready.

  2. Request cancellation

    Tell the agent you want to cancel and ask about early termination fees based on your contract end date.

  3. Get written confirmation

    Request an itemised final bill via email within 48 hours showing all charges and your cancellation date.

  4. Arrange equipment return

    Ask if your router must be returned and request a prepaid return label in writing.

Tips & Things to Know

  • Check your contract length first - early termination fees range from £30 to £200+ depending on time remaining.
  • Call early morning to avoid long wait times; phone support is often difficult to reach during peak hours.
  • If moving house, ask about transferring service instead of cancelling, which may avoid reconnection fees.

Your Consumer Rights

  • Consumer Rights Act 2015 protects you against unfair contract terms and requires reasonable care and skill.
  • Ofcom regulates Community Fibre and handles unresolved complaints about billing and cancellation terms.

Frequently Asked Questions

Can I cancel Community Fibre before my contract ends?
Yes, but you'll pay early termination fees. Once your contract ends, cancel with 30 days' notice and no penalty.
Will I get a refund?
Only if you've overpaid your final bill. Early termination fees will be deducted. Unused service is not refunded.
How long does cancellation take?
The call takes 10-15 minutes, but disconnection happens 30 days later. Your final bill arrives within 30 days.
Do I need to return my equipment?
Community Fibre will confirm during your call. If required, return within 14 days using the prepaid label.
Can I rejoin after cancelling?
Yes, but reconnection takes 2-4 weeks and may incur a £49-£99 fee. You'll be treated as a new customer.

Related Cancellation Guides