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How to Cancel CommBank

Commonwealth Bank (CommBank) is Australia's largest bank. Closing an account requires ensuring a zero balance, redirecting direct debits, and either visiting a branch or calling. Some accounts can be closed via the CommBank app.

Tricky
Banking

Steps verified

Quick Facts

0
Cancel online?
No — phone/letter required
Pause option?
No
Refund policy
Remaining balance must be withdrawn or transferred before closure. No closure fees on most accounts.
After cancellation
CommBank retains records for 7 years as required by Australian financial regulations.

Cancellation Steps

Go directly to CommBank cancellation page

  1. Redirect payments

    Move direct debits, salary, and automatic payments to another account.

  2. Transfer remaining funds

    Transfer your balance to your new bank account.

  3. Request closure

    Call 13 2221, visit a branch, or close via the CommBank app (for eligible accounts).

  4. Return cards

    Destroy or return any debit cards linked to the account.

  5. Get confirmation

    Request written confirmation that the account is closed.

Tips & Things to Know

  • Some everyday accounts can be closed through the CommBank app -- check first.
  • Ensure all pending transactions have cleared before closing.
  • Download your transaction history before closure as you will lose access to statements.

Your Consumer Rights

  • Under Australian banking regulations, banks must process account closures without unreasonable delay.
  • The Australian Financial Complaints Authority (AFCA) handles disputes about account closures.

Frequently Asked Questions

Can I close my CommBank account online?
Some everyday accounts can be closed via the app. Others require a call or branch visit.
Is there a fee to close a CommBank account?
Most accounts have no closure fee.
What happens to my direct debits?
You must redirect all direct debits before closing. CommBank will not do this for you.
How long does CommBank account closure take?
Closure is typically processed within 1-2 business days once requested.
Can I reopen a closed CommBank account?
Generally no. You would need to open a new account.

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