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How to Cancel Comcast Xfinity

Cancelling Xfinity requires a phone call to their retention team, who will aggressively push discounts and plan changes before allowing cancellation. Be prepared for long hold times and transfers. You must return all equipment within 10 days to avoid fees.

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Quick Facts

Cancel online?
No — phone/letter required
Pause option?
Yes
Notice period
None required
Refund policy
Pro-rata refund for prepaid services on no-contract plans. Contract plans may have early termination fees.
After cancellation
Xfinity email access ends 90 days after cancellation. After that, your email account is permanently deleted.

Cancellation Steps

Go directly to Comcast Xfinity cancellation page

  1. Call Xfinity customer service

    Phone 1-800-934-6489 and select the option to cancel service.

  2. Decline retention offers

    The team will offer discounts and downgrades. Firmly decline all offers and request cancellation.

  3. Confirm your disconnection date

    Agree on the date your service will end and get a confirmation number.

  4. Return equipment within 10 days

    Drop boxes at an Xfinity store or ship via UPS. Keep your receipt as proof.

Tips & Things to Know

  • Visit an Xfinity store in person to cancel - it is often faster than the phone line.
  • Get a written receipt when returning equipment to avoid unreturned equipment charges of £200+.
  • Check your contract terms before calling to know if early termination fees apply.
  • Request a confirmation number and note the cancellation date to track your account status.

Your Consumer Rights

  • The FCC requires cable providers to allow cancellation without undue burden or unreasonable obstacles.
  • The FTC has investigated Comcast for deceptive billing and cancellation practices - document all interactions.

Frequently Asked Questions

Can I cancel Xfinity online?
No. You must call 1-800-934-6489 to cancel. Online chat may help but phone is required to complete cancellation.
Will I be charged an early termination fee?
Contract plans may have an ETF. No-contract plans do not. Check your agreement or ask when you call.
What happens if I don't return equipment?
You will be charged an unreturned equipment fee, typically £200 or more per item.
Can I cancel at an Xfinity store instead of calling?
Yes. Visiting a store is often faster than waiting on hold and dealing with retention calls.
What happens to my Xfinity email after cancellation?
Email access stops 90 days after cancellation. Download important messages before your service ends.

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