How to Cancel Comcast Xfinity
Comcast Xfinity is the largest US cable and internet provider. Cancellation is notoriously difficult with aggressive retention tactics. Be prepared for a lengthy phone call.
Steps verified March 2026
Quick Facts
Cancel online?
No — phone/letter required
Pause option?
Yes
Notice period
None required
Refund policy
Pro-rata refund for prepaid services. ETF for contract plans.
After cancellation
Email access ends 90 days after cancellation if using Xfinity email.
What to Watch Out For
- One of the most aggressive retention teams in the US.
- Multiple discount offers and plan downgrades before allowing cancellation.
- Long hold times and transfers between departments.
- May claim you need to visit a store when you can cancel by phone.
Direct Debit & Billing Warnings
- Get a receipt for returned equipment. Unreturned equipment fees can be $200+.
- Xfinity email addresses stop working 90 days after cancellation.
Cancellation Steps
Go directly to Comcast Xfinity cancellation pageCall Xfinity
Phone 1-800-934-6489 and navigate to "cancel service".
Reject retention offers
The retentions team will offer multiple discounts and plan changes. Decline firmly.
Schedule a disconnection date
Choose when you want service to end.
Return equipment
Return all equipment to an Xfinity store or via UPS within 10 days.
Tips & Things to Know
- Return equipment promptly to avoid unreturned equipment fees.
- Get a receipt for returned equipment.
- Check for early termination fees on contract plans.
- Consider visiting an Xfinity store instead of calling.
Your Consumer Rights
- FCC requires cable providers to allow cancellation without undue burden.
- Many states have additional consumer protection laws for cable/internet.
- The FTC has investigated Comcast for deceptive practices.
Frequently Asked Questions
Can I cancel online?
Partially. You can initiate online but may need to call to complete.
Is there an early termination fee?
Contract plans may have an ETF. No-contract plans do not.
Do I need to return equipment?
Yes, within 10 days to avoid charges.
Can I cancel at an Xfinity store?
Yes, and it is often faster than calling.
What about my Xfinity email?
It stops working 90 days after cancellation.