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How to Cancel Coles Plus AU

Cancellation is instant and completed entirely online through your Coles account. Benefits stop immediately and no refunds are offered for unused time.

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Quick Facts

Monthly cost
£9.00/mo
£99.00/year
Cancel online?
Yes
Pause option?
No
Refund policy
No refunds. Cancellation takes effect immediately with no pro-rata refund for unused time.
After cancellation
Your Coles account and Flybuys points remain active after cancellation. You revert to free Flybuys membership.

Cancellation Steps

Go directly to Coles Plus AU cancellation page

  1. Sign in to Coles

    Go to coles.com.au and log in with your email and password.

  2. Go to Account Settings

    Click your name icon in the top right and select 'My Account' from the menu.

  3. Find Coles Plus membership

    Scroll to 'Memberships' section and click 'Manage Membership' next to Coles Plus.

  4. Confirm cancellation

    Click 'Cancel Membership' and confirm. Benefits stop immediately and you'll receive a confirmation email.

Tips & Things to Know

  • Use your 10% monthly discount on a large shop before cancelling to maximise savings.
  • Your Flybuys points remain active after cancellation, but you'll lose member-exclusive offers.
  • Standard online delivery fees ($5-$10) will apply after cancellation if you shop online.

Your Consumer Rights

  • Australian Consumer Law applies to Coles Plus memberships, providing consumer guarantees for services.
  • Lodge complaints about unfair charges with the ACCC at accc.gov.au if you believe you've been misled.

Frequently Asked Questions

Can I cancel Coles Plus mid-month?
Yes, but no refund is offered. Cancellation takes effect immediately regardless of your billing cycle.
What happens to my Flybuys points?
Your points are saved. You revert to free Flybuys membership but lose member-exclusive bonus points.
Do benefits stop right away?
Yes. The 10% discount and free delivery stop immediately upon cancellation confirmation.
Can I rejoin Coles Plus later?
Yes, you can rejoin anytime with no restrictions. Standard $9 monthly fee applies.
Must I wait until my billing cycle ends?
No. You can cancel immediately, though no pro-rata refund is given for unused time.

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